Instance dev324247 is offline

JohnsonZ
Giga Contributor

‎07-13-2025 06:32 PM

Hi,

 

My instance dev324247 is offline, can anyone please bring it back?

 

Thanks!

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2 REPLIES 2

AndersBGS
Tera Patron

‎07-13-2025 10:44 PM

Hi @JohnsonZ 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should automatically come online again after some time
  2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

 

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Dr Atul - LNG
Tera Patron

‎07-14-2025 01:13 AM

Hi @JohnsonZ 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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