Instance Hibernation time??

shloke04 · ‎05-10-2017

Hi,

Just wanted to know what is the amount of time which Service Now checks to make the Developer Instance in Hibernation Mode? This is because every other day the instance gets into hibernation mode even after using it on a daily basis. Please see the screen shot below with Last Used time or Updated time showing as 11 hours and still the instance goes into hibernation.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Alikutty A · ‎05-10-2017

Hi Shloke,

If you wake up the instance and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don't actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively throughout the day, you should have around 6 hours of inactivity before hibernation begins. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer.

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

View solution in original post

Alikutty A · ‎05-10-2017

Hi Shloke,

If you wake up the instance and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don't actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively throughout the day, you should have around 6 hours of inactivity before hibernation begins. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer.

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

Alikutty A · ‎05-10-2017

Hi Shloke,

If I have answered your query, request you to mark the correct answer and close the thread.

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

bradpsnc · ‎05-10-2017

Hi Shloke,

As Alikutty has mentioned if you log into your instance and perform some development work the instance will remain awake for about 6 hours if no other actions are taken after that point.

Regards,

Brad