Instance is offline, need help to regain the access

YuvrajS24622445
Giga Contributor

‎08-25-2026 05:12 AM

I am facing issue while logging to my instance https://dev275930.service-now.com/   I tried logging several times but its not getting loaded

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Dr Atul - LNG
Tera Patron

‎08-25-2026 05:13 AM

You need to wait, mate. I had the same experience, and it took around 12 hours to get my PDI back. You’ll need to be patient. @YuvrajS24622445 

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YuvrajS24622445
Giga Contributor

‎08-25-2026 05:16 AM

I think its more than 24 hours still facing the same issue, first I thought the same thing that's why I waited for sometime but its not helping out

 

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Dr Atul - LNG
Tera Patron
In response to YuvrajS24622445

‎08-25-2026 05:18 AM

Patience is the only key here, mate. We’re community members, so there isn’t much we can do. @YuvrajS24622445 

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AndersBGS
Tera Patron

‎08-25-2026 06:39 AM

Hi @YuvrajS24622445 

 

As you might know, there is no support available for PDIs from ServiceNow, hence you're limited to two options:

  1. Wait, it should come online again after some time
  2. Release the instance and request a fresh installation.

 

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