Instance is showing offline (dev188567)

dig0410
Tera Contributor

‎05-27-2026 04:10 AM

My PDI "https://dev188567.service-now.com/" is showing offline since last 16 days and banner message is visible showing Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available." I am seeing same message since beginning, can anyone suggest how to get this fixed, i need access to my PDI

 

 

PDI_not_accessible.png

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Dr Atul - LNG
Tera Patron

‎05-27-2026 04:11 AM

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Tanushree Maiti
Tera Patron

‎05-27-2026 04:14 AM

Hi @dig0410 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 16 days!

 

As you know there is no support available for PDI.

 

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AndersBGS
Tera Patron

‎05-27-2026 12:17 PM

Hi @dig0410 

 

@as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  • release the instance
  • wait till it come online again.

 

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