Accelerate case resolution with AI Task Intelligence provides a set of AI capabilities to automate agent workflows along the journey of a case. It uses a solution-first approach for defined use cases. One of the Task Intelligence out-of-the-bo...
Predictive Intelligence can help you find patterns in text data using clustering. To leverage the full power of clustering you need to do the following: (1) pick the right clustering algorithm & word corpus (2) select purity fields (3) enable the cl...
The AI Solution Success team is happy to announce the launch of AI-centric brand new assets that can help to accelerate your adoption of AI products across the NOW Platform. As a bonus, these assets can help you get value from your AI investment fast...
This article provides the below link to the detailed implementation guide of AI Search on the ServiceNow platform: AI Search Implementation Guide (Note: site login required for access) The AI Search Implementation Guide provides step-by-step info...
Full automation mode in Document Intelligence This article was retired and the content moved to the following article: Introduction to Document Intelligence
For a quick reference on Task Intelligence for Customer Service Management (CSM), refer to Task Intelligence Quick Start Guide. An FAQ on Task Intelligence capability is available here. A YouTube recording from the Task Intelligence for CSM AI Ac...
At K23 we'll also be announcing our plans for Generative AI + Now Platform! After watching the announcement keynotes, check out all the related sessions. Sessions Date and Time Ask the Experts: Exploring ideas to foster safer and more trustwor...
Content Creation Best Practices We recommend the following practices for maximizing relevancy and empowering self-service: Create descriptive document titles unique to each article. Title matches carry more weight than content matches in the defaul...
This article provides link to the detailed implementation guide for the Document Intelligence (DocIntel) feature of the NOW Intelligence platform: https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=430aef48c3ae2150cf71b34ed4013139 (site...
** Zurich update. Predictive Intelligence has gotten several welcome updates. The core concepts of this article are still applicable. Classification has new Advanced Solution Settings.We added a feature analysis capability called "model explainabil...
Hi Folks, Please use the below script in scripted rest API if you wanted to automate CI Discovery Process. Note: Create one query parameter named as IPAddress so that while calling the endpoint the requester has to pass the IP of the CI in the u...
In this two-part series, we explore the role of AI to cut through the noise of your data and find automation opportunities. In this day and age, every business is trying to Do More with Less, this is where AI comes in handy! In Part 1, we introduc...
In this article I’ll cover the last of the Predictive Intelligence frameworks, regression. We’ll start with the primary use case and then dive into guidelines on how to tune your regression model. What is Regression? Regression is a supervised ma...
This article provides below link to the detailed implementation guide for the Issue Auto Resolution (“IAR”) for ITSM Virtual Agent feature of the NOW Intelligence platform: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=028de785...
This article has been deprecated. Please see Enabling Multilingual Search with AI Search: Utah Edition for updated information. Introduction AI Search supports indexing and search for all languages offered by the Now Platform. Advanced linguistic s...
You may have heard the word Hyperautomation tossed around and wondered what it is and where does AI (Artificial Intelligence) fit in a Hyperautomation strategy. To level set, Hyperautomation is an approach that uses a combination of different AI pow...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is AI Search?Trainings...
Define Searchable Content for AI Search Content such as records in tables needs to be defined and indexed to be surfaced to users. This step explains what indexing is and reviews the default configuration for Knowledge articles and Catalog items. We...
Ever wonder how ServiceNow uses its own products? We have a program called Now on Now where ServiceNow employees highlight how they are innovating on the product. Listed here are presentations and white papers that relate to AI & Intelligence. Usin...
Before you get started with AI & Intelligence, here are some resources to help you get acquainted with features and capabilities. What is AI Search What is Predictive Intelligence What is Document intelligence What is Now Assist Video overvie...
ServiceNow
Steph Morillo
Dan Bruhn
LisaLatour
