On August 24 we kicked off the first of the AI Fundamentals series, focused on classification. These series are aimed at helping Predictive Intelligence users get familiar with the core AI concepts used when building PI models. The next AI Fundamen...
Introduction to Document Intelligence Data Extraction and Best Practices This guide provides a more detailed overview of Document Intelligence for Data Extraction. By the end of this guide, you’ll: understand what a Document Intelligence Use Case i...
In this video, I show how to embed and configure AI Search (plus other search tools) with Virtual Agent. To catch Virtual Agent Academy live, register and catch past videos here!
Take our Survey! Thank you for your interest in helping to improve ServiceNow products!We would like to get feedback on various ServiceNow solutions and features if you're involved in the strategy, implementation, or management of ServiceNow soluti...
Deploy, Monitor and Improve AI Search Once AI Search is configured for your use cases, it is time to deploy the AI Search configuration in prod. After go-live, it is recommended to use analytics to monitor the solution. This will help gain insights ...
The upgrade process at ServiceNow omits records that have been customized or altered and this includes search widgets in your portal. If you have enabled AI Search in your portal but have noticed that there is not a change to your search result page,...
The ServiceNow® AI Search application provides a modern consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent. Intelligent query features enable users to quickly find the answers they need....
Clustering is a popular unsupervised machine learning algorithm that can help us find patterns in our data that aren’t obvious when using traditional analytics or reporting. Clustering allows us to unlock insights stored in the free form text fields ...
Welcome to the Finding Water Podcast! Join Conversations with Digital Transformation Champions and gain key insights from leaders who have transformed: IT, Customer and Employee experiences industry wide, beginning with ServiceNow. Join your host Lis...
ServiceNow
Steph Morillo
Dan Bruhn
Lisa Latour
