With the increasing popularity of artificial intelligence (AI), it’s no surprise that people are now using it for various tasks. So, why not use it with ServiceNow? Generative AI or Gen AI is the latest innovation in the realm of AI. It uses existi...
The default behavior for attachments in AI Search is to provide them as separate search results. Additionally, the behavior is to download the attachment on click and provide a separate link for navigating to the parent record. If you would like to ...
Changing the navigation URL on Employee Center In this technical How To article, we'll cover the configuration steps needed to change the behavior of the navigation when a user clicks on a search result. In this use case, the current behavior for K...
The Task Intelligence for ITSM (TI-ITSM) capability displays AI predictions from trained and deployed TI-ITSM models in Service Operations Workspace (SOW) to agents for configured incident fields. SOW uses Recommended Actions (RA) platform capability...
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Xanadu release Table of contents: Getting StartedGenius Results External data & ConnectorsUsi...
This is a walkthrough for the most complex case, new external content. Following the last couple of steps will allow you to update icons for an out-of-the-box or existing search result configuration. --------- In order to configure unique icons for ...
Vancouver Task Intelligence for ITSM is a new application in the Vancouver release. Task Intelligence for ITSM highlights for the Vancouver release Define an incident prediction model's purpose, set its prediction preferences and behavior, tra...
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Utah release Table of contents: Getting StartedDocument Intelligence and other solutions AI ...
Make AI Search Even Better with some Tuning Tune the search experience and improve the results based on information specific to your organization. You can quickly test how the search behaves with the Search Preview, add vocabulary specific to your o...
The AI Search Analytics Dashboard, a dashboard available with the Advanced AI Search Management Tools app provides insight into adoption and quality of search as well as what may require tuning and what may be gaps in content. This article covers...
This article provides the below link to the detailed implementation guide of Issue Auto-Resolution for HR on the ServiceNow platform: Issue Auto-Resolution for HR (Note: site login required for access) The Issue Auto Resolution for HR application u...
You’ve installed the Predictive Intelligence/Task Intelligence plugins on your instance and you’ve trained your first model. But something looks wrong, your precision is low or when testing “unable to predict” gets thrown. Worse case you can’t even...
Predictive Intelligence clustering is useful in identifying patterns in your data that you may not be able to see with analytics or reporting. Clustering works by grouping data points together that have similar features. Those datapoints can be kno...
Predictive Intelligence is a paid plugin that we have to activate manually. To start using this for your organization please make sure you should have followed the below steps. 1- Before starting to train any dataset Please confirm that 'sharedserv...
Question How to configure the title and summary/description font sizes for AI Search results in Service Portal? Answer The title and summary font sizes for search results are not configurable through CSS but it can be configured through the EVAM...
Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...
NOTE: Currently the Codex API's are not working properly. Please use this as a reference when you are using a subscription based ChatGPT. Introduction As I have been hearing a lot about how powerful ChatGPT is, thought of integrating into Serviceno...
Taken from: KB1701078 Introduction The goal of this article is to provide detailed steps and explanation on how to take advantage of the Now Assist in AI Search personalization capabilities. This configuration will allow the search admin to ident...
In this technical How To article, we'll cover the view configuration steps needed to create a custom EVAM config for AI Search results specific to the search source.For new configurations, we need to identify the following Entity - data sourceView ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Predictive Intellig...
ServiceNow
Steph Morillo
LisaLatour
