The AI Search Analytics Dashboard, a dashboard available with the Advanced AI Search Management Tools app provides insight into adoption and quality of search as well as what may require tuning and what may be gaps in content. This article covers...
This article provides the below link to the detailed implementation guide of Issue Auto-Resolution for HR on the ServiceNow platform: Issue Auto-Resolution for HR (Note: site login required for access) The Issue Auto Resolution for HR application u...
You’ve installed the Predictive Intelligence/Task Intelligence plugins on your instance and you’ve trained your first model. But something looks wrong, your precision is low or when testing “unable to predict” gets thrown. Worse case you can’t even...
Predictive Intelligence clustering is useful in identifying patterns in your data that you may not be able to see with analytics or reporting. Clustering works by grouping data points together that have similar features. Those datapoints can be kno...
Predictive Intelligence is a paid plugin that we have to activate manually. To start using this for your organization please make sure you should have followed the below steps. 1- Before starting to train any dataset Please confirm that 'sharedserv...
Released in Tokyo, Task Intelligence for Customer Service brings the latest in ServiceNow’s AI innovation to our Customer Service Management applications. Task Intelligence uses machine learning to automate task creation, triage, and investigation ...
Question How to configure the title and summary/description font sizes for AI Search results in Service Portal? Answer The title and summary font sizes for search results are not configurable through CSS but it can be configured through the EVAM...
Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...
NOTE: Currently the Codex API's are not working properly. Please use this as a reference when you are using a subscription based ChatGPT. Introduction As I have been hearing a lot about how powerful ChatGPT is, thought of integrating into Serviceno...
Taken from: KB1701078 Introduction The goal of this article is to provide detailed steps and explanation on how to take advantage of the Now Assist in AI Search personalization capabilities. This configuration will allow the search admin to ident...
In this technical How To article, we'll cover the view configuration steps needed to create a custom EVAM config for AI Search results specific to the search source.For new configurations, we need to identify the following Entity - data sourceView ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Predictive Intellig...
New with the Utah release there is support for cross table, and range facets. Both will improve the user experience when filter of results is required. Below, is a quick example of how to configure a new facet that will demonstrate the creation of...
Introduction NOW users expect search to work seamlessly across multiple languages. They want to be able to issue queries across all available content, regardless of language, and retrieve highly relevant results. This article describes the benefits o...
Introduction ServiceNow Support is always seeking to be more proactive in dealing with customer impacting issues. This project uses two ServiceNow products ServiceNow® Predictive Intelligence™ and ServiceNow® Event Management, together with the Servi...
Automation Discovery is a quick way to use machine learning to find potential automation opportunities in your data. When I say quick you can install the application, configure, run the report, and have results in 30 minutes. Automation Discovery l...
Below is a quick example of how to add fields to the knowledge article search results card within service portal. Navigate to EVAM > View Definitions > View ConfigurationSelect "Knowledge Search Results" for the Global ApplicationAdd 'View count'...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Document Intelligen...
Overview Customers can setup and test Task Intelligence safely in production or in sub-production for both CSM and ITSM solutions. In addition to the typical testing that customers do in their ServiceNow applications, testing Machine Learning models...
AI Search’s Synonym feature is extremely powerful but requires a careful eye and an awareness of the content before configuring. The first thing to note is that AI Search’s Synonyms act identically to the dictionary definition. Unless the two terms ...
ServiceNow
Steph Morillo
Dan Bruhn
Lisa Latour
