Introduction ServiceNow Support is always seeking to be more proactive in dealing with customer impacting issues. This project uses two ServiceNow products ServiceNow® Predictive Intelligence™ and ServiceNow® Event Management, together with the Servi...
Automation Discovery is a quick way to use machine learning to find potential automation opportunities in your data. When I say quick you can install the application, configure, run the report, and have results in 30 minutes. Automation Discovery l...
Below is a quick example of how to add fields to the knowledge article search results card within service portal. Navigate to EVAM > View Definitions > View ConfigurationSelect "Knowledge Search Results" for the Global ApplicationAdd 'View count'...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Document Intelligen...
Overview Customers can setup and test Task Intelligence safely in production or in sub-production for both CSM and ITSM solutions. In addition to the typical testing that customers do in their ServiceNow applications, testing Machine Learning models...
AI Search’s Synonym feature is extremely powerful but requires a careful eye and an awareness of the content before configuring. The first thing to note is that AI Search’s Synonyms act identically to the dictionary definition. Unless the two terms ...
Due to the huge interest in Now Assist and to better organize the content on ServiceNow's various AI capabilities, we've created a new Now Assist and Generative AI forum. You can visit the new Community here -https://www.servicenow.com/community/n...
Servicenow Azure Cloud Discovery Setup Version: Quebec Patch-4 Hotfix-2 Step-0: Install Required Plugin 0.1: Install Cloud Man...
This guide will help you activate AI Search and quickly get started.This content is updated to reflect every new release. AI Search Overview AI Search is the modern search engine of the Now Platform. It helps users find what they’re looking for, w...
Generative AI is based on Large Language Models; models pre-trained with a lot of data. In this video we will begin to explore what kind of data, where does the data come from, and where is it used? Feel free to share your questions or comments ...
Is Gen AI (Generative Artificial Intelligence) the opportunity of 2024? In this video, we delve into fundamental topics, including the arrival of Chat GPT, the essence of Chat GPT, what GPT (Generative Pre-trained Transformer) means, and the signifi...
In this video, you'll learn about:• The LLMs available in ServiceNow and their applications.• The development and role of the Now LLM.• The different types of LLMs that 'Now Assist' leverages for improved service delivery. Now Assist enhances the ...
The 2019 Attivio acquisition has been re-platformed into the Quebec code base and it brings a new “consumer like search” experience to our customers. Attivio was the market leader in cognitive search using AI capabilities such as Natural Language Pro...
Find a curated selection of AI Search topics from our experts! Content and Relevancy in AI Search Learn how Relevancy Ranking works and some best practices for Content Creation from our Product Managers. Learn more. Multilingual Search with AI Se...
Is Gen AI the opportunity of 2024? It's a question that resonates with many as we stand at a new era in artificial intelligence. This post aims to shed light on Gen AI, with a particular focus on Chat GPT, Large Language Models (LLMs), and introducin...
In the Paris release when you create a new Predictive Intelligence cluster solution definition you can select up to three purity fields to calculate purity for your cluster. The purity measurement is helpful to give us details on the composition of...
I recently spent some time with a customer to analyse their data using Clustering Analytics. We explored several of their record types to uncover automation opportunities. It occurred to me that some of the advanced parameters of the Clustering Solut...
ServiceNow recognizes the importance of responsible AI development. See the attached to learn more about the following Guidelines: Human-CenteredInclusiveTransparencyAccountability
Introduction The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...
Resolve CSM cases faster with Artificial Intelligence Reviewing and resolving issues can be a highly manual and time-consuming activity. This holds agents back and delays value to internal or external customers. Artificial Intelligence can unde...
ServiceNow
Steph Morillo
LisaLatour
