Intelligence & ML articles

Azure Cloud CI Discovery Process

Servicenow Azure Cloud Discovery Setup Version: Quebec Patch-4 Hotfix-2 Step-0: Install Required Plugin 0.1: Install Cloud Man...

AI Search Quick Start Guide

This guide will help you activate AI Search and quickly get started.This content is updated to reflect every new release. AI Search Overview AI Search is the modern search engine of the Now Platform. It helps users find what they’re looking for, w...

[Video] Generative AI: What about the data?

Generative AI is based on Large Language Models; models pre-trained with a lot of data. In this video we will begin to explore what kind of data, where does the data come from, and where is it used? Feel free to share your questions or comments ...

[Video] AI Explained: Chat GPT, LLMs, and LLM providers | What you need to know for 2024

Is Gen AI (Generative Artificial Intelligence) the opportunity of 2024? In this video, we delve into fundamental topics, including the arrival of Chat GPT, the essence of Chat GPT, what GPT (Generative Pre-trained Transformer) means, and the signifi...

[Video] Now Assist, LLM Integrations, AI, Gen AI, and Machine learning

In this video, you'll learn about:• The LLMs available in ServiceNow and their applications.• The development and role of the Now LLM.• The different types of LLMs that 'Now Assist' leverages for improved service delivery. Now Assist enhances the ...

Make some room Zing, AI Search is coming to Quebec!

The 2019 Attivio acquisition has been re-platformed into the Quebec code base and it brings a new “consumer like search” experience to our customers. Attivio was the market leader in cognitive search using AI capabilities such as Natural Language Pro...

AI Search Expert-Recommended Practices

Find a curated selection of AI Search topics from our experts! Content and Relevancy in AI Search Learn how Relevancy Ranking works and some best practices for Content Creation from our Product Managers. Learn more. Multilingual Search with AI Se...

AI Explained (part 1): Chat GPT, LLMs, and LLM Providers

Is Gen AI the opportunity of 2024? It's a question that resonates with many as we stand at a new era in artificial intelligence. This post aims to shed light on Gen AI, with a particular focus on Chat GPT, Large Language Models (LLMs), and introducin...

External Content in AI Search

In this series of articles, we'll cover searching external content with AI Search. Chances are your organization relies on more than one system to get work done. Knowledge can be scattered across multiple sources. Whether it's an employee having a...

Training Task Intelligence Models with Small Data Sets

Task Intelligence models need a lot of data to be effective, we recommend at least 10k records to train your Task Intelligence models . If you try to train your model with less than 10k records you will see the below error which prevents you from tr...

Using purity fields to better understand your clusters

In the Paris release when you create a new Predictive Intelligence cluster solution definition you can select up to three purity fields to calculate purity for your cluster. The purity measurement is helpful to give us details on the composition of...

Tuning Predictive Intelligence Models (part 1)

You're sold on using Predictive Intelligence to route work more efficiently, help drive faster resolution, and recommend major incidents before they become a serious problem. AWESOME! Then, you run your first classification, similarity, or cluster s...

Dive deeper with Clustering Advanced Parameters

I recently spent some time with a customer to analyse their data using Clustering Analytics. We explored several of their record types to uncover automation opportunities. It occurred to me that some of the advanced parameters of the Clustering Solut...

ServiceNow's Responsible AI Guidelines

ServiceNow recognizes the importance of responsible AI development. See the attached to learn more about the following Guidelines: Human-CenteredInclusiveTransparencyAccountability

Task Intelligence FAQ

Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Vancouver release Table of contents: Getting StartedTask Intelligence and other solutions Limitations Implementation & Troubleshooting Ge...

Result Improvement Rules for Global Companies

Introduction The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...

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Task Intelligence for CSM - Quick Start Guide

Resolve CSM cases faster with Artificial Intelligence Reviewing and resolving issues can be a highly manual and time-consuming activity. This holds agents back and delays value to internal or external customers. Artificial Intelligence can unde...

Drive Action with Genius Results in AI Search

Drive Action with Genius Results in AI Search Genius Results significantly improve the search experience and provide faster resolution. By understanding the intent, answers with strong relevancy are turned into actionable cards. A user can directly ...

Task Intelligence Case Field Prediction Guide

Accelerate case resolution with AI Task Intelligence provides a set of AI capabilities to automate agent workflows along the journey of a case. It uses a solution-first approach for defined use cases. One of the Task Intelligence out-of-the-bo...

Predictive Intelligence - Using the Cluster Insight Table to improve your analysis

Predictive Intelligence can help you find patterns in text data using clustering. To leverage the full power of clustering you need to do the following: (1) pick the right clustering algorithm & word corpus (2) select purity fields (3) enable the cl...