AI Search dashboard / ais_admin role.

Rooney
Tera Contributor

‎05-30-2023 01:36 PM

User Has AIS_admin role but does not have access to AI search Dashboard

Any suggestion?

Following AI search Dashboard 

-Jason 

AI search.PNG

 

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Kit Cheong
Giga Guru

‎01-19-2025 04:00 PM

At least one of the following roles are also required:

analytics_admin
analytics_viewer
portal_analytics_admin
portal_analytics_viewer
web_analytics_admin
web_analytics_viewer

 

More info: https://www.servicenow.com/docs/csh?topicname=adv-ais-mgmt-tools-content-pack.html&version=latest

 

FYI, you also need to apply the 'sn_hr_sp.esc_admin' role to show the 'ESC Portal Default Search Profile' profile on the AI Search Profile dashboard (AI Search Analytics > Search Profile Analytics)

 

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Kit Cheong
Giga Guru

‎01-19-2025 04:02 PM

The need for the 'sn_hr_sp.esc_admin' role is not currently documented on the product docs, but there is a KB in Now Support that has it documented, KB1511328.