Seeking Advice: Accessing AI Search Analytics Dashboard

[Kohei Tominaga1]

Hi ServiceNow Community,

We're implementing daily monitoring using the AI Search Analytics Dashboard, but we want to avoid granting configuration access to the monitoring personnel. Ideally, they should only have access to view the dashboard and some detailed information without the ability to make any changes to the AI Search configuration.

Documentation suggests the ais_admin role is required to access the AI Search Analytics Dashboard. However, this role grants extensive configuration privileges, which we want to avoid.

We tested access with the analytics_viewer role. While we can access the dashboard and see query information, several key widgets, such as "Response Time" and "Average Click Rank" (crucial metrics for user satisfaction), are not displaying data.

Has anyone else encountered this issue? If so, what solutions did you implement to allow access to the dashboard and these essential metrics without granting the ais_admin role? Any advice or alternative approaches would be greatly appreciated.

Thanks in advance for your help!

[Gerard Dwan]

For AI Search Analytics, ais_admin is not required. These are the required roles. I would attempt a combination of these and if they don't work the way you expect, you should open a case:

• analytics_admin
• analytics_viewer
• portal_analytics_admin
• portal_analytics_viewer
• web_analytics_admin
• web_analytics_viewer

The doc for reference. 

[Kohei Tominaga1]

Hi, Thanks for your reply.

I have already grant analytics_viewer role to users but there are some unavailable widget such as "Response Time" and "Average Click Rank"...
Can you see all of the widget on the dashboard without xxx_admin role??