AI Search - How to program multi choice facets

SSUSB
Tera Contributor

‎07-22-2022 01:09 PM

We are adding AI search to our Service Portal. How can we display knowledge sub-categories in the Faceted Search widget? Our search results display primary and secondary knowledge categories. See attached. Is it possible to display the primary and secondary in the Faceted Search widget?

Thank you!

 

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Loic1
ServiceNow Employee
ServiceNow Employee

‎08-08-2022 12:10 PM

To create/edit the facets in an AI Search application configuration, refer to the documentation https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/ai-search/task/c...

You will also see the following help when you open a facet:

find_real_file.png

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Pierre P_ Mouri
Tera Contributor

‎08-10-2022 02:11 PM

@Loic is there a recommended way to create nested facets (e.g. Category > Subcategory), similar to "Show category hierarchy (valid for kb_category only)" in AI Search?

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Gerard Dwan
ServiceNow Employee
ServiceNow Employee
In response to Pierre P_ Mouri

‎10-17-2022 06:18 AM

Hi Pierre, 

This isn't currently supported, but is being considered for a future release. Can you submit this idea in the idea portal?

Rathna Chengalv
Tera Contributor
In response to Gerard Dwan

‎06-12-2023 01:46 AM

by any chance, is it supported in Utah ?