AI Search Results Facets

[Daniel24]

Hello all,

I am using the OOB Facet Results Search Filter with AI search.

When two or more facets are selected no results are shown.

Is there a configuration for letting me select multiple facets and view the filtered results?

Also, as shown below, when I select one facet the other facets disappear from view, is there a way of keeping them visible when one facet is selected?

Thank you in advance.

Daniel

[Shamus Mulhall · Accepted solution]

Hi @Daniel24  as part of the Vancouver release AI Search supports Multi select OR facets: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/task/...

[Daniel24]

Thank you Shamus! Just one more question. Can a Multi select OR facet be created for any field in the kb_knowledge table.