Forum Posts
Predictive Intelligence and a Flow
I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
Docintel getting failed while training document Error:NSE0016
While training the use case in extraction of document intelligence getting error of NSE0016:Failed to execute component docintel_layout : Unknown third-party error occur: KeyError. Can anyone please assist on resolve the issue..
AI SEARCH - Is there a limit on how many words are indexed for searching
Some of our customers have long documents (39 pages+) , and when searching for a word that is found on the last pages, AI search is not returning any results.Is there a limit for the length or word count in AI Search?
Predict Assignment Groups as Info message using Predictive Intelligence
Hi All, We are configuring Predictive Intelligence in our project. We have configured the classification solution with input value as configuration item and output value as assignment group When we test the solution and increase the Top N value to 3,...
Resolved! Install Now Assist for code generation on PDI
Can I install the Now Assist for Code generation on my PDI ?I'm not able to install the Now Assist for Creator as described here: Install Now Assist for code generation (servicenow.com)
How to enable word corpus property in servicenow PDI Release vancouver release ?
it is showing that word corpus is disabled so kindly help me on how we can activate glide.platform_ml.word_corpus_enabled property in PDI ,and is it possible to implement Predictive intelligence in servicenow personal devlopement instance vancouve...
how to modify the image size(increase) in search result card ai search card css (ai search theming)
how to modify the image size(increase) in search result cardcan someone please provide the css attribute to increase the size of icon as show in below image.as the class based css is not working in widget,widget instance, and style sheet.to be speci...
Resolved! Recommended actions for Task Intelligence solutions
Hi, When setting up Task Intelligence, as the final step I am asked to setup recommended actions. Does anyone know whether the Incident context and recommended actions should appear OOB pre-configured? I can't see any at when using the OOB setup. Is ...
When Enabling AI Search CSS is getting changed
I have enabled the AI Search in my Instance, after enabling it, the CSS or the look of the portal is getting changed. See below screenshots 1. After enabling AI Search the portal looks like this 2. Before AI Search Any help on this, how can I fix t...
Issue Auto Resolution Criticality Calculation Algorism
Hi, Do you know how issue auto resolution calculate the criticality of ticket from its content?please share if there is any document which indicate its algorism
Natural Language Query (NLQ) in PDI
//This is a machine translation. I want to try Natural Language Query (NLQ) in PDI. I'm currently interested in ServiceNow's AI features.So, I tried NLQ in PDI based on the official documentation "Exploring Natural Language Query," which states:"NLQ ...
Is the Models in Recommended Actions for Task Intelligence ITSM not Domain separated?
Hi Guys, Can't I set separate models for different customer instead of making model as global to access all domain's data for predictions?
Standard time required to classify and extract the data from document intelligence
Hi @Loic1 and everyone, I working on document intelligence with multiple use cases and just want to know the overall standard time takes to classify the document (Classification) and extraction of the data in target table. As per my observation for ...
ITIL Users Unable to Find specific Task Records in Prod Instance
Hi everyone, We're facing an issue in our production instance where ITIL users are unable to find specific task records with the Global search in the top-right corner (change_request, incident, etc). Otherwise these ITIL users access the records in t...
