We are in the process of implementing the " Similar Resolved Incidents" model under Predictive Intelligence, currently in our test environment, and preparing for production deployment. As part of governance requirements, we need to ensure we can prov...
We are implementing AI Search for our portal and using Typeahead Search widget in the homepage and portal page headers, but we also need to customize the UI of the search box and in the typeahead widget i see <sn-search-combobox> tag been used to ren...
Hello Community,My name is Kimaya Kapoor, and I am exploring ways to leverage Machine Learning and AI capabilities within ServiceNow to improve our service management processes. I would appreciate any insights or best practices on:How to effectively ...
Can someone tell me the distinction between 'ML Solution Definitions [ml_solution_definition]' and 'Solution Definitions [ml_capability_definition_base] ? There are records in these tables that have the same name, and it's not clear to me which is us...
Hi, When i search for catalog item in search bar, i try to open the catalog item from search results, it does not open the portal view ,insted some form view.in the url'https://dev166936.service-now.com/esc?id=form&table=sc_cat_item&sys_id=xxxxxxxxxx...
'Taxonomy - Q&A Genius Result' EVAM view configuration already exists in the EVAM view config bundle 'Taxonomy Portal Search Bundle' which was connected to EVAM definition 'ESC Portal Search'.But in Employee center portal when we search with any know...
Hi,We've enabled AI search on our instance, and the typo handling works great when the user's language is English. However our portal is available in Norwegian and Brazilian Portugese also. When user changes to one of those languages, typo handling d...
I am utilizing the Document Intelligence feature with the goal of extracting PDF invoices into a catalog item.I have created the Use Case, but I am unsure which table should store the extracted values for my specific catalog item, 'Submit Invoice.'Ou...
HiWe are using knowledge search in knowledge page .And the portal is enabled AI search.How to enable the AI search for knowledge search?Otherwise we have to filter certain article in knowledge page how to achieve this?
I'm currently looking at using Document Intelligence to extract data from some forms. These forms, for example, are for requesting assets. As these are smart PDF forms, they have the ability for the end user to dynamically add as many assets as they ...
Hi, Knowledge articles when searched with number in the esc portal are opening in the backend form view (that is id=form)whereas the expected behavior is different.It is working fine and was opening as frontend view when searched with the short descr...
Hi All , We are facing an issue in duplicate fields update in work notes of customer service module .This is happening due to a task intelligence protected business rule - Categorization Predictions -On Change. This business rule got installed along ...
I need to integrate external content search into the search results on the Employee Center. The external system provides a REST API for searching resources by the search term. Previousely with Zing search, it could be done quite easily with the Zing ...
We have been using AI Search for a few years now but we see that the presentation of the search results could be improved.AI Search finds the correct information and shows the correct knowledge article or catalog item title,but it shows the knowledge...
