How does AI Search work in SOW (Service Operations Workspace)?
What's the search scope for AI search in SOW? I want to know if customized or skip to use some columns, whether it will impact the AI search result? Thanks for any comments/guidance.
Forum Posts
AI Search returns inconsistent results
We are evaluating AI Search.I have indexed the complete Incident table (indexed source) - I can confirm that all my incidents have been indexed. I have mapped short_description to title, and description to text.I use this indexed source in my Search ...
AI Search in Virtual Agent
I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required...
How can I store Extracted Values in
I need to display the extracted values of document verification task [sn_doc_processor_extracted_value] in workspace, however the extracted values are stored in table [sys_di_extracted_value], what can I do? BackgroundAccording to guideline, first of...
PI Use Case Templates
Hello everyone, I'm following an SN video training, ITSM: Activate and Configure Predictive Intelligence (min 27) (ServiceNow Community), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plu...
Predictive Intelligence and a Flow
I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
Docintel getting failed while training document Error:NSE0016
While training the use case in extraction of document intelligence getting error of NSE0016:Failed to execute component docintel_layout : Unknown third-party error occur: KeyError. Can anyone please assist on resolve the issue..
AI SEARCH - Is there a limit on how many words are indexed for searching
Some of our customers have long documents (39 pages+) , and when searching for a word that is found on the last pages, AI search is not returning any results.Is there a limit for the length or word count in AI Search?
Predict Assignment Groups as Info message using Predictive Intelligence
Hi All, We are configuring Predictive Intelligence in our project. We have configured the classification solution with input value as configuration item and output value as assignment group When we test the solution and increase the Top N value to 3,...
Resolved! Install Now Assist for code generation on PDI
Can I install the Now Assist for Code generation on my PDI ?I'm not able to install the Now Assist for Creator as described here: Install Now Assist for code generation (servicenow.com)
How to enable word corpus property in servicenow PDI Release vancouver release ?
it is showing that word corpus is disabled so kindly help me on how we can activate glide.platform_ml.word_corpus_enabled property in PDI ,and is it possible to implement Predictive intelligence in servicenow personal devlopement instance vancouve...
how to modify the image size(increase) in search result card ai search card css (ai search theming)
how to modify the image size(increase) in search result cardcan someone please provide the css attribute to increase the size of icon as show in below image.as the class based css is not working in widget,widget instance, and style sheet.to be speci...
Resolved! Recommended actions for Task Intelligence solutions
Hi, When setting up Task Intelligence, as the final step I am asked to setup recommended actions. Does anyone know whether the Incident context and recommended actions should appear OOB pre-configured? I can't see any at when using the OOB setup. Is ...
When Enabling AI Search CSS is getting changed
I have enabled the AI Search in my Instance, after enabling it, the CSS or the look of the portal is getting changed. See below screenshots 1. After enabling AI Search the portal looks like this 2. Before AI Search Any help on this, how can I fix t...
