AI Search Topic Block Not Working

syed_but_not
Tera Expert

Hi, I'm attempting to customize our fallback topic for Virtual Agent and we'd like to give user's the option to search through our knowledge and catalog items. I've built out the flow and have used the AI Search topic block as seen below, however whenever I try to trigger it, it just ends the conversation and doesn't actually run an AI Search. I've also tried duplicating the AI Search - Fallback and turning it into a topic block with input parameters, but am obtaining the same result. Does anyone know what this issue could be? 

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8 REPLIES 8

KarenH2
Tera Contributor

In my case, the same thing happened with a customized topic block, not the pre-built topic block called AI search. Therefore, that field will not appear.

I believe AI Search needs to know which search profile to use. I might be wrong but that is what makes sense to me.

Daniel R2
Kilo Sage

Hi @syed_but_not - Did you manage to resolve this, we are also trying to achieve the same

I do not see if he got the answer but in the original post, the flow is not telling AI search what to do after the results. Not sure if it is in the Block or not,  I have AI Search in the topic and after that component, I am telling the flow what to do with the results. if it does not know, the conversation ends.