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Genius Results won't generate if meta tag is used for search

MarLoi
Tera Contributor

AI search finds the expected KB articles annotated with the meta tag, but nothing was generated for Genius Results. Hoping someone could shed light to this issue. Thanks.

1 REPLY 1

Gerard Dwan
ServiceNow Employee
ServiceNow Employee

Genius Results aren't guaranteed. They are intended to be high precision, so there is a little more scrutiny in producing these results vs. the organic search result list.