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Option to add MCP Server does not appear

isqc
Kilo Guru

I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-... to add an MCP Server to my instance.

 

I believe I have followed all the steps in the documentation:

The system property sn_aia.enable_mcp_tool has a value of "true".

The plugin Model Context Protocol Client (v1.0.7) is installed and active

My user has the  sn_aia.admin and sn_mcp_client.admin roles

 

Also

 

The plugin Generative Ai Controller  (v10.0.9) is installed and active

My instance version is glide-zurich-07-01-2025__patch1-hotfix1-09-18-2025

 

But still, when I access "All > AI Agent Studio > Settings." to try to add a new MCP Server, there is no option related to MCP Servers on that screen, only this

isqc_0-1759834006401.png

 

If anybody else has the same problem or knows a workaround, would love to hear it!

 

Ignacio

 

 

1 ACCEPTED SOLUTION

Harsha16
ServiceNow Employee
ServiceNow Employee

The Plugin is included with "Now Assist in AI Agents." Please verify that you have the latest version of the plugin installed.
If it is not up to date, submit a Now support case to have it enabled and updated.

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1 REPLY 1

Harsha16
ServiceNow Employee
ServiceNow Employee

The Plugin is included with "Now Assist in AI Agents." Please verify that you have the latest version of the plugin installed.
If it is not up to date, submit a Now support case to have it enabled and updated.