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10-01-2024 05:37 AM - edited 10-01-2024 05:38 AM
Predictive Intelligence's "Regression Framework" has been deprecated with Washington.
There's only possibility to edit existing ones, wanted to create new solutions.
Will it come back? Or do we expect them to be forever deprecated?
Appreciate any thoughts / comments on this. Thank you In Advance.
Solved! Go to Solution.
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10-01-2024 07:14 AM - edited 10-01-2024 07:14 AM
Hi AmenaA,
Yes, Regression will come back. Engineering is working on improving the regression pipeline so that it's much more accurate. This new version of regression will most likely be accessible first via Task Intelligence in the near future. I don't have a time frame, when I find out I'll follow up to your comment here on an estimate of when we will re-release regression. -lener
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10-07-2024 09:51 AM
When I saw "Task Intelligence," my first thought was "Great. We have Predictive Intel. What's this new thing I am going to have to buy?" While I love the breadth of ServiceNow's products, sometimes it can be a bit "too much" to easily keep up with what is what and what is/is not included in each SKU.
I understand the problem customers face with Regression Framework. I have spent the past several months building linear regression models on our data in R so I could test and validate Regression Framework results. It is easy to validate Classification Solutions; the predicted category of computer was either right or wrong at resolution. However, it is much harder to get an grasp on numeric predictions especially if someone does not have a background or training in statistics. If the regression predicts 60 minutes to resolution and ticket gets resolved within 55 minutes, then that is pretty good. However, it is harder to make management understand that regressions are more "close enough" than "bullseye."
That being said. I have found Regression Framework powerful but definitely falling into the advanced usage category. You really need to know what you want to do with it and how to validate the results. The examples in ServiceNow documentation about predicting stock prices and temperature are not relevant to ITSM. Better examples might encourage more usage. There is a very interesting published paper on IEEE about using Regression Framework to predict Service Level Agreement violations. Your engineers might want to incorporate that example into the ServiceNow documentation rather than predicting stock prices and temperature changes.
https://ieeexplore.ieee.org/document/9544916/1000
