Result improvement Rules?

[Kass3m]

We are tuning our AI searches; so that when a user searches for Concur or Workday, they get an actionable link that they click on to login to their searched for platform. 

How do we have that show up in our results: Would this be a synonym or a boosted result?

[Saloni Suthar]

I would recommend creating result improvement rule to boost the actionable link when someone searches Concur or Workday.

[Kass3m]

1. do you have a sample Result improvement Rule ?

2. Where are actionable links stored? will this be in Synonyms or in Results improvement Rules?

[Saloni Suthar]

You have to create a knowledge article to give the user the link. 

1. Create Result Improvement rule like below:

2. Click on Promote Document under the Actions related list.

3. Search for the knowledge article. select the knowledge article you want to promote, click Add documents, and close. 

[Kass3m]

thanks @Saloni Suthar 

Does that mean the link has to embedded in a document first?