Dynamic Translation: Can we disable it to the work notes field?

[Filipe Cruz]

Hi all,

I enabled the Location Framework in my client's instance and enabled the Google Translation Cloud API Spoke to have machine translate. In order to have this, I activated the Dynamic Translation. All good so far, all working.

Nevertheless, I can see in multiple forms the icon in the work notes.

I did a search already and did not find any relevant information on how to disable it for the work notes.

Anyone here that can provide some guidance?

Thanks a lot!!

Best Regards,

Filipe Cruz

[Filipe Cruz]

Hi @Alex Coope ,

From what I saw, those properties are only available for Tokyo, right?
I tested in a San Diego instance and they are not working.

My workaround is to create a UI Script to perform DOM manipulation (I know, this is not recommended!!) and hide the button to do the translation.

This can serve as a workaround until we install Tokyo (planned for November).

Thanks a lot for your recommendations!

Best Regards,

Filipe Cruz

[Alex Coope - SN]

@Filipe Cruz,

No they're field attributes rather than properties and have been around for quite a while (as I stated in the other reply), it is the way to manage per field needs.

One thing I have to point out, is it's bad practice to do any form of DOM manipulation, please do not do this, it is not a viable workaround and will cause technical debt and problems in the future (especially if the Customer leverages the new Next Experience for example),

Many thanks,
kind regards

[Anuja Deshmukh1]

The translate button is not visible on the service portal activity stream but it is working perfectly fine on native view. Any solution for this?

[Alex Coope - SN]

@Anuja Deshmukh1,
Yes have a look at this docs page,

Many thanks,
Kind regards