Homophones occur in Japanese AI Search

[senon]

Hello, experts!

I am tuning AI Search for Japanese instances.

Japanese has hiragana and kanji, and many kanji have the same reading.

For example,

English	Kanji	read
Bridge	橋	"Hashi"
Edge	端	"Hashi"

■Problem
I am having trouble with kanji that are often used in Japanese and have the same reading but different meanings.

How should I tune to solve this problem?

Best regard.

senon

[Palash_Sarkar · Accepted solution]

Hi @senon 
Thank you very much for reporting the issue. We have found a similar issue with other Japanese words, as shown below.

English	Kanji	Read
Approval	決裁	Kessai
Settlement	決済	Kessai
Move	移動	Idō
Transfer	異動	Idō
Proof	証明	Shōmei
Lighting	照明	Shōmei

You can see that this issue was reported for improvement on the ServiceNow Idea portal the link below:

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=d265943897ed425024a7739c1253af64&s...

You can upvote it, and the product team will consider prioritizing the improvement.

I am from the Internationalization team and am now addressing this issue and taking necessary action. We hope to resolve this issue very soon. 

Palash Sarkar / パラス サルカル
Job Title: Enterprise Globalization Deployment Architect

Departement: Internationalization & Accessibility

ServiceNow Japan 合同会社

[senon]

@Palash_Sarkar san

Thank you for letting me know the official information.

I understand that there is still no solution to this problem in Washington.

I look forward to seeing improvements in the future.

Thank you.