translate choice fields with choices

tushar_ghadage
Tera Contributor

Hi , 

I have a choice field which I want to translate to Norwegian.... 

choice field name is Third party name......I want to translate it to norwegian it has choices like CHA , CHB, CHC ..

But when I create a record with below details in " sys_translated "  table it won't work in the table...

 

Screenshot (425).png

 

but it's not showing up translated on the portal...

can you please help me on this.

thanks!! 

6 REPLIES 6

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

hi @tushar_ghadage,

If it's a choice field that you're trying to translate then it would be an entry in [sys_choice] and not [sys_translated],

I have a blog post here on how the 5 translation tables work. However, as it looks like you're trying to translate a value on [sc_req_item] table, if you trying to translate a Catalog Item, it would be better to translate using the Localization Framework,

Many thanks,
kind regards

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Director of Globalization Deployment, Internationalization

okay i have tried translating for the single line text ( by creating a record in translated table ) its working but for multiline text it's not 

can you point out the issue here please as well

Ankur Bawiskar
Tera Patron
Tera Patron

@tushar_ghadage 

translation for choice are stored in sys_choice only

You need to create new choices with Norwegian choice label for the same field and table in sys_choice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

okay ankur for the multiline text field is the table sys_translated or its sys_translated_text is used ?