How to keep link to Knowledge Article if versioning is active

[carlav]

We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes.

I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then track all the KB articles that have a link to 1 KB if I update it.

Is there an easier way to do this? I believe I can turn off versioning and use Audit History tab on a KB to see some of the field changes that have been made, but not sure what all else I might be missing then?

[Maik Skoddow · Accepted solution]

Hi

do you know the following FAQ page? Your question is answered there: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200

Kind regards
Maik

[carlav]

Thanks, I had not seen that!