Not able to see dot walking field in list view

Sruthi17 · ‎05-03-2022

Hi all

Please help me solve this

For SCTASK list view, in default view, as a admin, I want to add request.requested_for field

So, I went to configure list layout and added the dot walking field as shown below

hBut when I impersonate few users, this requested for field is available in list view, but for some users the field is not available in the list view

For Peter, its available

For Per , its not available

Can anyone help me understand why this is happening?

Musab Rasheed · ‎05-03-2022

Hi Shruthi,

Can you click on gear icon and then click on 'Reset' button and see if that works.?

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

Jaspal Singh · ‎05-03-2022

Since, those fields are on different table you need to dot-walk.

So, right click list header & then configure >> list layout & then add fields accordingly

Sruthi17 · ‎05-03-2022

Yes I already did that. Please refer to the 1st screenshot

But few users are not able to see that dot walking field

Jaspal Singh · ‎05-03-2022

In that case click on the Gear icon to the column header & then do Reset To Default.

Manohararuna · ‎07-31-2025

Even after click on the Reset for columns option also still user not able to see. is it necessary the itil role to see the those dot walking fields on list view.