This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please refere...
The ability to describe sets of data in JSON format is a natural extension to the JavaScript language. ServiceNow supports a web service interface that operates on the JSON object as the data input an...
At the end of my Seeking Approval article, I promised one on handling the rejection path of an approval. I was thinking that I would go into detail on how to use a rollback activity and the pitfalls y...
We've updated our Discovery playlist with our most recent videos! You can view the Discovery playlist here.This playlist now includes:Troubleshooting a Down ServiceNow MID ServerHow to Set Up a MID Se...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
I've used the the phrase "Approval activities" frequently in this Seeking Approval series. If you open the Workflow Editor and load a workflow that uses a Task table as its current record, you will se...
In Part 1 of this series, I covered the basics of how workflow approval activities work. This time, I'm going to peel back the covers a bit more, and look at the difference between approvals for recor...
Automating an approval process is a common use case for workflow, but can sometimes lead people into difficulties. I thought it would useful to explain how the different approval activities work, and ...
We recently published a new MID Server video! Whether they have been active for some time or are being deployed for the first time, MID Servers can go down. This video explains common Windows service ...
In the video, I cover the basics for setting up a PowerShell activity. We'll look at the PowerShell script as well as the workflow and a quick demo. I'll briefly touch on best practices for the situat...
Affected CustomersAll customers that have Discovery and SCCM (above 3.0) installed are affected by this issue. If you are an affected customer with a decent size CMDB, this fix will significantly impr...
Affected CustomersOnly customers that are on Eureka and have Discovery and Software Asset Management installed are affected by this issue. Problem SymptomsInstalled Software are getting deleted out of...
Recently, upon talking to a colleague of mine (Chris Maloy), I realized that there's not an Orchestration activity to allow running a command on a MID server. Out of the box, there are SSH command act...
The Shazzam probe is used to try to get some initial information about all of the IP's we are trying to scan, so it would be helpful if there were some ways to make this run a little faster. You can s...
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