ITOM blog

The special agent of ServiceNow: MID Server

One of the most powerful features of ServiceNow is the Discovery plugin and Orchestration plugin. With these plugins, you can discover CIs and automate things within your network when you install the ...

TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices

In this episode, ben.yukich provides tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part II

All: My latest ServiceNow scripting article was published today. This is the continuation of my previous article: Calling a Sub-Workflow, Part I This article is a lab guide that covers the Orchestrati...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part I

All:My latest ServiceNow scripting article was published today. I focused on a new format: Labs! This article covers a basic Orchestration sub-workflow, and some best practices. The next article, due ...

Waiting for [the workflow event named] Godot

Workflows tend to be long running processes. They typically "live" for anywhere from several hours to several days. Very little of that lifetime is spent doing actual computation. Most of a workflow's...

How to Identify and Resolve Probe and Sensor Version Conflicts

To facilitate troubleshooting probe-sensor version conflicts, the ServiceNow platform provides major and minor version fields, starting with the Fuji release. A major version change is a change in the...

Introduction to Probe and Sensor Versioning

Discovery probes and sensors perform data collection and processing tasks. In collaboration with Joshua Gerbasi and Chris Nguyen the Multimedia Team recently published this video that explains how the...

Discover multiple CIs with the same serial number - Part I

This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please refere...

Limiting fields that you want to see using a JSONv2 call

The ability to describe sets of data in JSON format is a natural extension to the JavaScript language. ServiceNow supports a web service interface that operates on the JSON object as the data input an...

Handling Rejection - the rollback activities

At the end of my Seeking Approval article, I promised one on handling the rejection path of an approval. I was thinking that I would go into detail on how to use a rollback activity and the pitfalls y...

Updates to the Discovery video playlist

We've updated our Discovery playlist with our most recent videos! You can view the Discovery playlist here.This playlist now includes:Troubleshooting a Down ServiceNow MID ServerHow to Set Up a MID Se...

Knowledge Base Digest: Orchestration - February 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Seeking Approval - Part 3 : Manual Approvals and Approval Coordinator

I've used the the phrase "Approval activities" frequently in this Seeking Approval series. If you open the Workflow Editor and load a workflow that uses a Task table as its current record, you will se...

Seeking Approval - Part 2: Task vs non-Task approvals and the Approval - Group Activity

In Part 1 of this series, I covered the basics of how workflow approval activities work. This time, I'm going to peel back the covers a bit more, and look at the difference between approvals for recor...

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