Business reasons to commit to CMDB

Business reasons to commit to a CMDBAs you prepare next year's budget or review this year's budget don't make the mistake of introducing more tools without thinking through your people, processes, and...

A beginner's guide to discovering SNMP devices

An SNMP device is a device that is managed using the Simple Network Management Protocol (SNMP). This includes routers, switches, printers, PDUs, UPSs, Netware servers, load balancers and various other...

Importance of Credential Management

Part IThis will be a multi part series, first starting with a general understanding of privileged access account security in ServiceNow, with a follow up post on implementation specifics on an externa...

Become Awesome with Event Rules

In my last blog, I described how you could use Event Rules to create meaningful alerts, while also introducing flexibility to cater for some variations. The example in the blog was fairly simple, so i...

Workflows: Not an issue due to data or setup? You need a Timer

Workflows can be very complex and complicated. Sometimes, workflows can even be a little unpredictable, even on occasion, they just don't seem to work right. In most cases when there is an issue with ...

Mini-Lab: Adding an LDAP Listener to Monitor AD in VirtualBox

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. THE FOLLOWING ARTICLE IS A SUGGESTED METHOD FOR DEVELOPING AND TESTING ORCHESTRATION CODE, ...

Business Drivers for IT Security

I am drowning in IT security toolsIn a recent Google search for IT security I was presented with 798 million results on ways to secure my IT environment. After clicking on a few of the many results; i...

Mini-Lab: Creating your own AD Server with VirtualBox

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. THE FOLLOWING ARTICLE IS A SUGGESTED METHOD FOR DEVELOPING AND TESTING ORCHESTRATION CODE A...

Mini-Lab: Orchestration - Creating your own Windows 2008 Server with VirtualBox

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. THE FOLLOWING ARTICLE IS A SUGGESTED METHOD FOR DEVELOPING AND TESTING ORCHESTRATION CODE A...

MID Server socket timeout (HTTP 202) errors

Recently, several customers were affected by an underlying issue that caused MID servers to crash, and appear "down" on the instance. For example, in Mid Servers Disconnecting since Fuji upgrade the u...

Expanding Cloud Discovery for custom property collection

Out of the box ServiceNow platform does a great job of collecting the important data from cloud platforms, as you can see from the breakdown of data we collect from AWS.However, new properties are alw...

ServiceNow Discovery 101: Virus Scanners And MID Server Performance

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATEAssumes having taken the class Discovery Fundamentals and has...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part II

NOTE: ON APRIL 1, 2016 ACCENTURE COMPLETED THE ACQUISITION PROCESS OF CLOUDSHERPAS. AT THAT TIME THE CLOUDSHERPAS BLOG SITES WERE DOWNED FOREVER. THIS IS THE RE-PUBLICATION OF MY ARTICLE FROM Septembe...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part I

NOTE: ON APRIL 1, 2016 ACCENTURE COMPLETED THE ACQUISITION PROCESS OF CLOUDSHERPAS. AT THAT TIME THE CLOUDSHERPAS BLOG SITES WERE DOWNED FOREVER. THIS IS THE RE-PUBLICATION OF MY ARTICLE FROM Septembe...