ITOM blog

Advanced Tagging for Syslog Anomalies w. HLA

Harnessing the power of HLA to monitor your platform logs for anomalies is truly transformative. Imagine being able to detect hidden issues before they become major problems! Read this blog post to ge...

Introducing Synthetic Monitoring in ITOM: 24/7 Proactive Monitoring for Your Critical Resources

In today's digital landscape, service availability isn't just important—it's critical. That's why we're excited to announce the launch of synthetic monitoring, a powerful new feature in ServiceNow's I...

Learn about Next-Gen IT Operations at the 2025 AIOps Workshops!

We had an amazing year running workshops in 2024 and are excited to announce our session dates for 2025! In 2025, we will be hosting one-day workshops for customers, where our experts will walk you th...

Cloud policies at time of provisioning - considering cost with budget & change management

Following on from a previous article where Cloud Cost Management assists with decisions integrated into Cloud Services Catalog. Cloud Services Catalog allows the Day 1 provisioning of a new stack, and...

Team Topologies and SRM – Structuring Distributed Teams for Success

In my previous blog, "Overcoming Challenges in Adopting Software Tools for Distributed Teams", we explored the challenges and benefits of the distributed team organizational model. Building on that di...

Unlocking ITOM Success: How My YouTube Channel Can Help You Master ServiceNow ITOM

Hi Everyone, As the world of IT Operations Management (ITOM) becomes increasingly complex, having the right resources and guidance can make all the difference. If you're an ITOM learner or professiona...

Context is First Intelligence: What's new for AIOps in the November Store

The modern IT operations center faces a paradox: as our systems become more sophisticated, the complexity of managing them threatens to overwhelm the very efficiency they were meant to create. The Nov...

Walkthrough guide for AIOPS and Metrics 3: Configure Metrics to create Anomaly Alerts and IT Alerts

This is 3rd out of 3 blogs, please find first one here "Walkthrough guide for AIOPS and Metrics: Getting a custom Metric into the ServiceNow MID Server API" and the second one here "Walkthrough guide ...

Let November ITOM Visibility innovations help you cover more ground on your mapping adventures

Every day, our customers face difficulties mapping their organization's technology. But mapping new territory was never easy. Growing up in the American Southwest, I admired John Wesley Powell, the tr...

Introducing Alert Assignment Groups in the Washington Release

Have you seen this new property delivered in Washington? It introduces faster, standardized alert assignment group policies. This enables you to speed up and automate the assignment of Alerts which in...

Preparing your User table for successful integration with Twilio and Service Reliability Management

With the introduction of Service Reliability Management it is easier than ever to onboard and automate your response to Incident with the on-call functions within SRM. Within SRM you can enable teams ...

Start Monitoring your ServiceNow instance with Predictive AIOps

UPDATE: NEW ON XANADU -> Setting up Syslogs Monitoring is even easier than documented below. Watch this video for details: You might have seen that in our August Release, we announced the new capabili...

Unlocking the Power of Unified Anomaly Detection and Now Assist for Proactive IT Operations

In today's complex IT environments, managing the vast number of metrics, alerts, and anomalies can be overwhelming. IT operations teams need a comprehensive approach that not only detects issues but a...

Xanadu and AI power Visibility to your tech stacks. But it doesn't end there.

Yesterday, I was visiting a big box retail store and stumbled upon a banner promoting an AI-powered washing machine. "Well, now I've seen it all . . . " I said out loud to my wife. On further reflecti...

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