ITOM blog

ITOM AIOps June 2024 Innovations

Introduction The ServiceNow ITOM AIOps solution leverages the ITOM Health product to ingests events, logs, metrics and traces from applications and monitoring tools to generate meaningful and actionab...

What's New through June 2024 in ITOM Health and AIOps?

That’s a wrap! We hope we got to see you at Knowledge this year—either on one of the Product Advisory Councils, in one of our customer-led sessions, or on the Expo floor. If you weren’t able to go, pl...

Maximizing IT Service Reliability: ServiceNow's SRM and Strategic SLOs

In today's digital world, delivering reliable IT operations and services is crucial for keeping customers happy and driving business growth. Service Level Indicators (SLIs), Service Level Objectives (...

ITOM Health AIOPS: Getting Azure Metrics into ServiceNow Metric intelligence via Azure Batch API

Using Metrics, next to Logs, is an important part of building AIOPS capabilities. With ServiceNow ITOM Health or AIOPS, anomaly detection can play an important role in driving operational efficiencies...

Azure Kubernetes Cluster with Cloud Native Operations 2.0 Discovery setup walkthrough with azure cli

Update 11 Dec 2025: CNO 2.0 has been renamed to KVA Kubernetes Visibility Agent and steadily improved! ------ This guide provides a complete command-line walkthrough for setting up an Azure Kubernetes...

TechTrek with AJ - ITOM & ITAM Leaning Youtube Channel

Hi Everyone,With the God Grace ,I’m excited to announce the launch of my new YouTube channel dedicated to sharing my expertise in the technical aspects of ServiceNow, including the ITOM and ITAM modul...

Automated Certificate Management Environment (ACME) with ServiceNow CIM workflows

ServiceNow mission is to offer seamless integration into systems of record, providing an enterprise-wide engagement layer for employees to carry out tasks, without having to switch between multiple ap...

Join us at an AIOps Workshop in 2024 (Upcoming dates in Chicago, Paris, and Milan!)

To keep your critical digital application running around the clock you've got to stay ahead of potential issues while efficiently managing events, alerts, and health logs. With ServiceNow AIOps, you w...

Join us at a Cloud Acceleration Workshop in 2024

When it comes to Public Cloud adoption, cost efficiency, security, and scalability are the most significant benefits. Due to the rapid rate at which cloud resources are deployed from siloed teams, org...

Join us at an ITOM Visibility Workshop in 2024

When it comes to your technology estate, you can’t manage what you don’t know about. Achieving complete visibility is the foundation of technology excellence. ServiceNow ITOM Visibility lets you estab...

ITOM User Research Panel! Sign Up Today!

We're always looking to improve our experiences, but we can't do that without hearing from the experts-you! We're inviting you to join our ITOM User Research Panel, where your opinions, insights, and ...

What's New in ITOM Visibility for Washington DC

What’s New in Washington for ITOM Visibility? Washington DC is sometimes portrayed as a hidebound, stuffy city. Having spent the better part of my career working in and around the area, I can personal...

What’s New for ITOM Health in the Washington Family and March Store Release

If you’re willing to settle for a one-time snapshot to address a single dimension of your IT environment, there are any number of point solutions willing to sell you one. If you need to provide truste...

Elevate your data platform strategy with ITOM Content Services

A well-maintained data platform for IT (a.k.a. Configuration Management Database) serves as the backbone of your enterprise service management processes, enabling organizations to achieve greater effi...

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