adding Gmail as pop3 in servicenow

Arjun23 · ‎11-26-2018

Hi all,

1.I have the requirement to add gmail or any mail as a pop3 server in servicenow.

if it is not possible

2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email.

Please assist me in doing this!

Thanks,

Arjun.

Arjun23 · ‎11-28-2018

Hi Jeffscn,

Scenario:if i am sending mailfrom:name@yahoo.com ->To: Name@gmail.com. then incident should be created in our instance.

To achieve this:

Go to gmail: make 100% sure that "POP3 download" in our Gmail settings is set to "Enable POP for mail that arrives from now on". If not, Gmail will send all existing (even read) messages to instance when it first connects.

then, we need to create a pop server in servicenow,

username:my gmail

password:my gmail password

Enable SSL:on

port server:pop.gmail.com

port number:995(as it is portnumber for gmail pop3 server).

and test on connection.

If there is a error message like:

1.[AUTH]pass word and username doesnot match-> please enter correct credentials while creating pop server.

2.if there is error message like:[AUTH] Web login required: https://support.google.com/mail/answer/78754->

. Open your browser

.Login to Google mail using the web interface at www.gmail.com

.At the top of the page you will see a message saying:
Google prevented suspicious attempt to sign into your account. Was it you?

. Click the "Was it you?" link

. Click the "It was me" button to confirm that you are the one trying to login to the account.

Then click on Test connection. It will work for sure.

Please mark helpful and hit Accepted soultion, if you think useful.

Thanks,

Arjun.

View solution in original post

Alberto Consonn · ‎11-26-2018

Hi Arjun,

it's possible, please follow this well-done documentation:

Enable using your own POP3 server

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

Arjun23 · ‎11-27-2018

Hi Alberto,

I accept the above solution but,

when iam doing this, i am getting failed. i have given correct email.could please assist me what is the port number for gmail to be added as POP3 server in servicenow.

Thanks,

Arjun.

Alberto Consonn · ‎11-27-2018

Please ensure to set these additional properties for using the Gmail domain properly:

glide.smtp.tls = true
glide.smtp.port = 587
glide.pop3.secure = true

Also, please ensure that your correctly enabled POP on your Gmail account.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

Arjun23 · ‎11-27-2018

Hi Alberto,

i have enabled pop in my gmail account.

inservicenow, i have kept:

username:my gmail

password:my gmail password

Enable SSL:on

enable TLS:on

port number:995(as it is portnumber for gmail pop3 server).

But while testing the connection, i am getting failed.

Please help me out!

Thanks,

Arjun.