Administrator's day-to-day activities

sridharan · ‎10-25-2016

Hi All,

Can I know the ServiceNow administrator's Day to day activities.

Like what kind of tasks or issues that can come on day-to-day basis.

What kind of Incidents or critical incidents do they receive?

Please provide the pointers with real-time examples

Chuck Tomasi · ‎10-25-2016

Most of the incidents and requests you will handle are around the ServiceNow platform (avoid calling it a tool - another discussion )

Incidents like "I cannot login", or "When I check this box, the other field doesn't show up." "How come I get taken to this record when I click on this icon?" or "Can you create me a report to tell me how many people have not logged in for the last 90 days?" Those are typical incidents and requests.

I strongly recommend creating a demand management system of some type (either the one that comes with our PPS product, or one of your own) to handle the case load if one does not currently exist in your organization. You will soon find yourself with a backlog of work that needs prioritizing. Have that list drafted and ready for your boss makes everyone's job easier. That way you are spending time adding value to the organization and have a means of letting people know where they stand in the list of things to do.

View solution in original post

sridharan · ‎10-25-2016

That was really helpful and satisfied answer

Thanks Chuck

Chuck Tomasi · ‎10-25-2016

You are very welcome my friend. I'm glad you got your question answered. Thank you for participating in the community.

nicholas_hess · ‎09-20-2017

I was wondering, about how much time on average is spent per week on ServiceNow admin tasks you listed above?

Chuck Tomasi · ‎09-20-2017

That's going to depend on a lot of factors Nicholas. For some, they have several resources to spread it around. For others, it's a full time job and they're a one-man shop among thousands of end users.