Agent Client Collector Manual installation

Mark Todorov
Tera Contributor

find_real_file.png

Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal.

MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the last command that is supposed to start the service: sudo systemctl start acc nothing happens and the acc status is mentioning the picture from above that it is failing. Please advice if anybody has seen the above message before and any tips how it was dealt with would be great. 

Thank you ! 

1 ACCEPTED SOLUTION

Rahul Priyadars
Giga Sage
Giga Sage

can u post detailed logs using below command

sudo tail -f /var/log/servicenow/agent-client-collector/acc.log

Note- Log file may vary in ur environment.

Regards

RP

 

View solution in original post

6 REPLIES 6

Hi @Tech_creeb 

 

sudo systemctl stop <acc service name> , is acc correct name of service?

 

Hi Chand,

               Sorry don´t understand your Question, Sorry about that.

I get the  message when I enter the  command,sudo systemctl stop acc, then I get this error message: Failed  to stop acc.service:unit acc service not Loaded.