Application Service discovery

[lmundere]

Hi folks, we use application to drive some of our processes such as change management. I have created custom classification to discover application that run on our servers, but looking at the official documentation, it only creates Applications. Question is, how to move from application to application service? 

For example, you might have a custom pattern that finds software xyz, this by looking at running processes, but there might be this instance for dev, test and prod of the same sofware xyz, hence then have something like:

-xyz-dev

-xyz-test

-xyz-prod

which then I think that it might be hard to automate this, if one of you have done it before, how would you then go from Application to Application Service.

Disclaimer, we dont have service mapping, we only have Discovery. 

[Niklas Peterson · Accepted solution]

The CSDM framework is your friend. Find the suggested relationships here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/csdm-implementation/co...

Regards,
Niklas

[Rahul Priyadars]

Here u go

Business Capability	Provides::ProvidedBY	Business Application
Business Application	Consumes::ConsumedBY	Application Services

Regards

RP