As an Approver, I need the Approve and Reject buttons placed in Email Messages for the Software Installations

[kamharu]

Currently, the approvals entries are created in ServiceNow and email notifications are sent to Approvers. Approve and Reject hyperlinks are placed in the email. Approvers are expected to approve/reject using any of the below 2 methods 

1. Click the link in the Email which will take the approver to ServiceNow Approval entry. 
2. Visit the My Approvals page in ServiceNow and approve/reject the entry 

Since the email option is taking time (clicking the link taken to the system in a new window of the browser), Approvers are reluctant to give approval/reject on the go. We need to place Actionable Email Messages (Approve/Reject Buttons) in the email content so that the approvers would be able to give the approvals on the go. 

User Stories

1. As a PM/RM, I should be able to approve the software installation request from a click of a button placed in an email so that I can avoid going to ServiceNow and providing approvals. 
2. As a PM/RM, I should be able to reject the software installation request from a click of a button placed in an email so that I can avoid going to ServiceNow and providing rejections. 

[kamharu]

@Ankur Bawiskar  Please help on this..

I hope you will help me this..

expecting favourable response

[Ankur Bawiskar · Accepted solution]

@Mathusa 

As of now those are 2 ways approvers can approve

1) Reply back to the email with accept or reject

or

2) Visit the My approvals page

If you wish to show them Approve or Reject button then below link should help you

Approve/Reject button in Approval notification

Out of the box there is already an inbound action which will handle the approved/rejected based on email replied

Regards
Ankur

[kamharu]

Thank you So much @Ankur Bawiskar 

[Narsing1]

You can use Outlook Actionable Messages to display the Adaptive Cards in an Email.  Try with this.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/service-administration/...

Note:  This has some limitations and needs Messaging Team help in enabling these Cards.  Also, you need to add an attribute called [html_sanitize=false] to the Body field in sys_email Table.

For debugging the Outlook to see whether it is working properly/not you can enable Outlook Debugger Plugin.

Please mark it as correct answer if it helps.

Thanks,

Narsing