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Hardware model number

Hi All, Had a quick question, using discovery can we populate the HW model number field in Hw models.? if yes can you please provide some examples..? Because we are not getting models numbers populated on most of them, but this is required for HAM mo...

Chintu1 by Giga Contributor
  • 2195 Views
  • 2 replies
  • 3 helpfuls

DB Instances vs Databases vs DB Catalogs

Can someone please help me to understand how these are interconnected? (DB Instances vs Databases vs DB Catalogs) cmdb_ci_db_mssql_catalog going to replace by/replaced by cmdb_ci_db_mssql_database, any reference links to understand it better?

how to find subnet for a list of ip address

hello experts,I have a a list of ip address for example from 172.102.60.70 to 172.102.60.95. we have to do a location based discovery.Can any1 tell me how to find the subnet for these list of IP's or what is the procedure to do that. 

Deepika54 by Tera Contributor
  • 2198 Views
  • 3 replies
  • 2 helpfuls

Resolved! g_form.setValue() does not work for text fields

Hi,   I am using an onLoad script and g_form.setValue() to populate some fields in a catalog form. The fields that are affected by UI policies have interesting behavior. The references and drop downs are working fine. However, the textfields will rem...

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Steve56 by ServiceNow Employee
  • 1812 Views
  • 2 replies
  • 1 helpfuls

Resolved! PURE Storage Discovery. FlashBlade vs FlashArray

The storage expert in our environment informed me that there was documentation for FlashBlade but not FlashArray. I have checked the internet for the differences between the two but cannot find any. Please advise on any info regarding the differences...

Automatic Group Filter

Trying to override default Alert Grouping, but not sure how this is done. The filter conditions looks a bit odd if you ask me. Is this right or how should I set the filters?  Default grouping is based on:Metric Name AND CI TypeLooking to change so th...

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Resolved! Windows Server 2022 Support

Has any seen When ServiceNow Discovery will support Windows 2022 Server?  I was searching and it was not listed as a supported OS.When we ran discovery it comes back as Classified but disabled.

RGreene by Tera Expert
  • 3107 Views
  • 9 replies
  • 6 helpfuls

AIX servers Discovery

Hi All, We need to discover AIX servers.Could you please confirm ,do we need any other additional command to run discovery for AIX Server.As there is no command mentioned for AIX servers in below URL. https://docs.servicenow.com/bundle/paris-servicen...

_bhishek by Tera Guru
  • 1781 Views
  • 9 replies
  • 0 helpfuls

Corelation id in CMDB

HiDo anyone know what is the use of correlation id in configuration items ?.If the correlation id not present . what will happen?   

Saib1 by Tera Guru
  • 1081 Views
  • 3 replies
  • 0 helpfuls

Why is host data collection failing

We have deployed agent client collector to a number of servers in our environment and one of these agents is returning a 'host data collection failed' error. Because of these we're unable to run checks though this agent.  What are the possible reason...