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Unable to get CyberArk credentials

We are setting up Discovery and using CyberArk in order to pass credentials. I finished setting up the MID server and followed the guide to configure the CyberArk integration, but when I test the credentials I keep getting Authentication Failed. When...

How to create and update ticket using REST API?

Hi All,                             i'm trying to create a ticket and update the ticket using REST API.  i'm able to create a ticket in incident table using HttpPost class.when i try to update the ticket using HttpPut class.it throws an error saying ...

Certificate Management - Additional Ports

Is it possible to scan additional ports besides the default ports that are OOTB for Discovery?We are about to implement Certificate Management and need to also scan the below ports but not sure what the best practice is for doing this? These ports wi...

Scotty88 by Tera Contributor
  • 949 Views
  • 3 replies
  • 0 helpfuls

Tag-Governance not evaluating all the key pairs

Hi Everyone - I am using tag governance to evaluate if a configuration item has a valid key pair.I am comparing if it is valid using a script. For my tag key & value policy the key is X and the value would be a script such: var tagValues = []; var gr...

Event Management receiving syslog for events

I am working on testing Event Management capabilities and would like to know or understand how to configure Event Management with the mid-server to receive syslog information to the SNOW instance directly from the device without using a monitoring to...

jboiteux by Kilo Expert
  • 1076 Views
  • 2 replies
  • 0 helpfuls

Event Management rule for COUNT <= X

Hi All, I am looking for some help in defining our event management rule for a very specific use case. Basically we get events pushed into ServiceNow every 2-3 seconds or so which we call Heartbeats. They are there to tell us that our devices that we...

ChristianDE by Tera Contributor
  • 641 Views
  • 2 replies
  • 0 helpfuls

Laptop and desktop discovery in service now discovery

Hi All, We are implementing discovery in our instance, Need some information in desktop and laptop discovery. As I understood, We need to provide A domain user with local administrator access on the target Windows hosts in credentials table which dis...

SNN1 by Kilo Contributor
  • 6608 Views
  • 14 replies
  • 0 helpfuls

Identification rules based on discovery source

Now Advisors, We have a setup of service graph connector with Intune. Due to the nature of the source data, we have setup two new custom identification rules on the Computer table to look at the enrolled date (from Intune) and serial number of the co...

Resolved! Adding a reference to original change number when using Copy Change.

The Change team has made a request to reference the original change number when someone uses the Copy Change UI Action.   I create a field called u_original_change on the change form and made it read only.   I added a snippet of code into the Copy Ch...

tateroth by Giga Contributor
  • 1754 Views
  • 6 replies
  • 0 helpfuls