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How to create and update ticket using REST API?

Hi All,                             i'm trying to create a ticket and update the ticket using REST API.  i'm able to create a ticket in incident table using HttpPost class.when i try to update the ticket using HttpPut class.it throws an error saying ...

Certificate Management - Additional Ports

Is it possible to scan additional ports besides the default ports that are OOTB for Discovery?We are about to implement Certificate Management and need to also scan the below ports but not sure what the best practice is for doing this? These ports wi...

Scotty88 by Tera Contributor
  • 1250 Views
  • 3 replies
  • 0 helpfuls

Tag-Governance not evaluating all the key pairs

Hi Everyone - I am using tag governance to evaluate if a configuration item has a valid key pair.I am comparing if it is valid using a script. For my tag key & value policy the key is X and the value would be a script such: var tagValues = []; var gr...

Event Management rule for COUNT <= X

Hi All, I am looking for some help in defining our event management rule for a very specific use case. Basically we get events pushed into ServiceNow every 2-3 seconds or so which we call Heartbeats. They are there to tell us that our devices that we...

ChristianDE by Tera Contributor
  • 824 Views
  • 2 replies
  • 0 helpfuls

Laptop and desktop discovery in service now discovery

Hi All, We are implementing discovery in our instance, Need some information in desktop and laptop discovery. As I understood, We need to provide A domain user with local administrator access on the target Windows hosts in credentials table which dis...

SNN1 by Kilo Contributor
  • 7020 Views
  • 14 replies
  • 0 helpfuls

Identification rules based on discovery source

Now Advisors, We have a setup of service graph connector with Intune. Due to the nature of the source data, we have setup two new custom identification rules on the Computer table to look at the enrolled date (from Intune) and serial number of the co...

Resolved! Use Existing Terraform workspace functionality

Hello Experts,I have observed below while doing POC on CPG using terraform connector:Expectations of the “use existing workspace”Ability to deploy multiple stacks from the same catalog item into a single TFE workspace. ChallengeIn testing we have fou...

Community Alums by Community Alums  
  • 1198 Views
  • 6 replies
  • 1 helpfuls

Duplicate of field is populated when the new CI is created

Hi Team, In my organization CMDB I can see the some of the CI's during creation itself they are populating 'Duplicate of' with the correct value. Both the CI's are created by Discovery and later SCCM is also updating themfield value populated but why...

Resolved! Integration of ServiceNow with Solarwinds documents

Hello folks, I am implementing SolarWinds Integration from scratch on an ServiceNow instance.Can anyone please provide any from scratch documents which can include below all details:1. Prerequisites2. Licensing details3. Plugins4. Configuration steps...