As an Approver, I need the Approve and Reject buttons placed in Email Messages for the Software Installations

[kamharu]

Currently, the approvals entries are created in ServiceNow and email notifications are sent to Approvers. Approve and Reject hyperlinks are placed in the email. Approvers are expected to approve/reject using any of the below 2 methods 

1. Click the link in the Email which will take the approver to ServiceNow Approval entry. 
2. Visit the My Approvals page in ServiceNow and approve/reject the entry 

Since the email option is taking time (clicking the link taken to the system in a new window of the browser), Approvers are reluctant to give approval/reject on the go. We need to place Actionable Email Messages (Approve/Reject Buttons) in the email content so that the approvers would be able to give the approvals on the go. 

User Stories

1. As a PM/RM, I should be able to approve the software installation request from a click of a button placed in an email so that I can avoid going to ServiceNow and providing approvals. 
2. As a PM/RM, I should be able to reject the software installation request from a click of a button placed in an email so that I can avoid going to ServiceNow and providing rejections. 

[kamharu]

Thank you @Narsing 

[Narsing1]

Looks like your question was related to Actionable Message and this is the only way that you can do as mentioned in my previous reply.

Not sure whether you really got your answer as you closed this thread.

Please mark the previous reply as correct answer if it helps.

Thanks,

Narsing