AWS SNS confirm Subscription

[Sumeet Verma]

Hi All,

i'm trying integrate AWS cloud watch with Service Now.

i have created SNS topics in AWS and sent a confirm subscription request from AWS to Service Now instances. it should be auto approved via the API cals from AWS to service now but it's still in pending state.

i guess my Service Now is not able to recieve the API calls from AWS.

how do i make sure that my service now is able to get the API call successfully from AWS.

[junaidghafoor]

Literally takes few seconds to be confirmed on the AWS SNS side....

Which roles does the user you are using for the authentication have in ServiceNow?

[Sumeet Verma]

the user of service now i'm using has Admin Access.

i have done it succefully in the past when i was in Jakarta but now i'm in London and it's not getting through.

the URL format of SNOW in jakarta was a little different than in London but i see you can do it with same format but i can't.

let me try to figure out.

[Sumeet Verma]

Hi,

i'm getting below error when i'm confirming the subscription.

[junaidghafoor · Accepted solution]

Hello Does your password have the @ symbol in it? If so remove it from the password and try again. It doesn't like the @ as it is expecting the ServiceNow instance URL directly after the @ symbol Hope that helps Cheers J

[Sumeet Verma]

cool! it works.

actually i tried with another user earlier but that had @ in between not in password but in username and failed.

i setup a user and password without @ and it worked.

thanks... 🙂