AWS was not able to validate the provided access credentials

karthikeyan7
Kilo Contributor

‎04-16-2019 03:30 AM

Hi,

I'am unable to connect to cloud account using cloud management plugin in service-now. Did any one see this issue?

Error keeps popping "AWS was not able to validate the provided access credentials. But my access credentials are correct and i validated it multiple time using aws client.

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎04-16-2019 03:34 AM

Hi,

please check the following thread, it very long but at the end the guy that had a similar issue said the following:

This ended up my connect with amazon support and they told me they had to refresh my account with some additional policies for third party. I had no clue about it as the error was vague. Anyways it was fixed with few hours of mess.

AWS Credentials

Please try the same, it should fix your problem.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee
In response to Alberto Consonn

‎05-08-2019 05:42 AM

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto