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Risk management when installing Discovery plugins

Helloto implement Discovery , as you know  we will need to install required plugins, as it that should respect change process, we have to explain to risk management team what would be the impact is going to be. do you have any document or links provi...

Resolved! Map application services based on Automated Service Suggestions

I have to map a new application service using recommendations that are generated automatically. I am unable to view the automatically created mapping application service candidates, even after the plugins have been installed and the properties have b...

Admin$ share permissions for Windows Discovery

Trying to discover a Windows 2016 server from MID Server installed on Windows 2019.  Target server is hosted in AWS, cloud discovery works fine, IP based discovery works and the CI is created, but the pattern has errors in the log.  Discovery is runn...

Adz1 by Mega Guru
  • 1214 Views
  • 2 replies
  • 1 helpfuls

Add the trigger description to the alert description

 Hello everyone,I wanted to know if it is possible in ServiceNow to implement a solution that automatically adds the description of a trigger (MetricBase Trigger Definitions) to an alert. In my case, I want this to happen with all alerts that have Za...

Mp1999 by Tera Contributor
  • 299 Views
  • 4 replies
  • 0 helpfuls

Incorrect Serial Number populated by discovery

Hi All,For some of Window Servers and ESX Servers after the discovery run the serial number field updated with wrong serial number. Previously when discovery runs on Monday it updated with correct details and when it run on Tuesday it updated the wro...

ACC/ACC-V native/installed clients vs SaaS applications via browser

Hi All, I'm hoping someone can help point me in the right direction. We are currently undertaking a design of ACC-V for End User devices that will work with SAM Pro for software metering. My understanding is that ACC has been designed to capture the ...

AmzW by Tera Contributor
  • 749 Views
  • 1 replies
  • 0 helpfuls

Increase threads versus adding MID servers

From the perspective of trying to speed up discovery scans, has anyone experimented with increasing the threads above the default of 25?Currently our MID servers are set to 25 threads. When running discovery scans the servers are basically pegged. It...

rgu by Tera Contributor
  • 4009 Views
  • 9 replies
  • 8 helpfuls

ACC Agent automatic upgrade?? Or only manual??

Hi, I cannot find the information regarding ACC Agent upgrade. Is it done, at some condition automatically? I only find steps for manual upgrade from ServiceNow instance. We would like to prevent upgrading ACC Agent to new release notes. (from 3.3.1 ...

Doci1 by Kilo Sage
  • 702 Views
  • 1 replies
  • 0 helpfuls