Affected Install Base item related list in Alerts
I'm trying to find information about how the affected install base item related list in Alerts works, can anyone point me to the right direction please?
Forum Posts
SNMP Trap Listener with Version 3 and credentials in Event Management
Hi All,Currently I am working on the SNMP Trap Listener configuration to receive the events from MID Server. Can anyone help me understand how exactly credentials are going to be used when we select SNMP Version as V3. The reason I am asking this que...
Alert Colleration rule
Can you please give me an example of all these properties how it works with explanation. I tried to create alert correlation rule for ci but it's not working
Discover Datacenter/Zones/Rack
I am new to discovery,We wan to discover the Data center/zones/racks...,what type of credentials and probes/sensor will trigger for capturing the data.
Howto: Execute Netscaler Loadbalancer NITRO after Netscaler Load Balancer using Pattern Orchestrator
We are attempting to discover Citrix Netscaler devices using the pattern -> Netscaler Loadbalancer NITRO. When doing quick discovery or scheduling a discovery against a single IP address we know to be using SNMP. All the firewalls are open on these p...
Issue with service graph connector for SolarWinds
Hello Experts , I am facing an issue while working on service graph connector for SolarWinds. Do I need to makes changes in the SolarWinds credential ? Or Is it something when https call is made via mid server (up and running in my dev instance)fails...
To Validate FQDN using nslookup
I have a requirement like i need to validate fqdn field on the catalog form which is string type.EX: www.google.com - need to show truewww.sqrfgtt.com - need to show falseI thought of using sn_dns.DNSResolver class but it is not working. Can we use a...
Exclude Discovery items from clone
Multiple departments in our company make use of the same ServiceNow instance. One of those departments wants to clone down from the production instance to the QA and DEV instances. My team owns the Discovery and Configuration/CMDB modules. We want to...
Ignore serial number attribute in VMware Probes
Hi - When ESX servers get discovered during vCenter discovery one of the probes populates the Serial Number field on the ESX server. These are generally incorrect (start with VC###), and we want to manually populate them using our deployment software...
Resolved! The Operational Intelligence (com.snc.sa.metric) plugin required for event collection via MID server ?
Hi All, Is the Operational Intelligence (com.snc.sa.metric) plugin required for event collection via MID server (metrics data not required)? As per the docs, it is mandatory to enable MID web server to push metric data & events to snow. Please help!!...
Couldn't figure out how to solve the error that followed after the execution of Discovery
Hello folks, Hope you are doing very well!Executing Discovery on our client production environment, it ended up with the following error log:"Sensor error when processing HTTP - Classify: No sensors defined"We have looked into how we could solve this...
Exclude Discovery Pattern per device or schedule
Hello, i have a bunch of Oracle Databases on Linux which should not be discovered because they are third party and we dont have any DB User access to those. At the moment the Linux Discovery connects via SSH, recognizes the Oracle Processes and tries...
How to update the relationship ci's
Hi,I have created a field in cmdb_ci_win_server table. In business application table we have ootb field called emergency tier. If i select the value in the emergency tier field in business application table then the same value should update it in the...
Discovery
Hey folks my discovery is failing on classification phase even though RDP is working, i provided all the access to the account but unable to it ,Here I am trying to discover the host via windows server on virtual machine.
Cloud Resource Discovery Schedule with VM Discovery
My question is about configuring Cloud Resource Discovery. In step 3 (Discover Virtual Machines (optional)) there is an option to create an additional VM Discovery that has the Cloud Resource Discovery as a parent.We are facing the problem that in so...
