Hi All,Fix script for update the assignment group to original assignment group.I have created new field as original assignement group and created a BR for update the assignment group details to the original assignment group.data updating fine after c...
Hi expert, Since root privileges not granted, My customer is setting up non-root user with sudo right for Linux/Unix Discovery.So, they're going to use Sudo right to run selected Linux/Unix commands as root for Discovery & Service Mapping.Can you ple...
Hello All, We have an requirement where we have autopopulate the field of Outage from the parent incident after user create outage from the related list NEW button??fields like Task number , short description we have to autopulate on outage form. Can...
I am facing the following issueFor that I have created the hosting ruleFor that , I have checked following article alsohttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725816According to that article I have created Create Relat...
Hello All,I have been trying to send the parameters to function in PowerShell script. When I tried to send without function and by just parameters, I have succeeded, below is the example,PowerShell Script 1:$arg1 = $args[0]$arg2 = $args[1]#Do some pr...
Hi,We utilise the major incident function with our high impacting incidents. We had three incidents promoted to major before realising it was the same root case.I've been able to move all the child incidents linked to all, to now reflect under one pa...
Hi all! I'm working on a Service Mapping Pilot currently, whilst wrapping up the Discovery Project. I'm having issues discovering Tomcat servers via top down discovery, despite them being discovered via horizontal fine. The failure occurs at the fir...
Hello all, I am trying to discover the SNMP devices, when discovered they are classifed as Out of band Devices and model name was not populating when the device is discovered.When i look at the SNMP OID the model name is Empty. Even the OOB has the m...
Hi Experts,Please suggest the code which can i use to put some server in maintenance mode in certain time interval. Thanks & RegardsShivam
Hi All,Fix script for update the assignment group to original assignment group.I have created new field as original assignement group and created a BR for update the assignment group details to the original assignment group.data updating fine after c...
Last week we have had faced frequent continuous issue with event mid server listener and webserver down , but mid server is up Is there anyway to find a log file for analyze this issue ? I dont see any logs captured in agent->log file
Hola, After every patch upgrade or instance upgrade, Is it normal Mid Server getting down? Is there any way we can automate the process of configuration at the server side? How can we know reason behind MID is down? Due to mid server down, LDAP is ge...
We have an SCCM setup in our ServiceNow instance. I am unable to find the mapping for the "OS Version"attribute on the computer class in ServiceNow. It is adding values like 10.0.22631, 10.0.18363, etc., but I am not sure if that mapping is configure...
We are implementing discovery, as per discussion with customer we got around 6 on prem data centers (1 main datacenter) and 2 azure cloud datacenters in different locations.1.For on prem how to choose which datacenter to install midserver?2.Is it ok ...
Hi all!I was checking the OOTB tables for Virtual Machine.What is the difference between Virtual Machine HyperVisor [cmdb_ci_vm] and Virtual Machine Instance [cmdb_ci_vm_instance]? and can you give me an example?
