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Resolved! Regex Issue in Event Rule to adjust for 2 Use Cases

Hi, We have Event rules working for New Relic which was working fine earlier but recently few Alerts populating unknown values due to issue in regex. On these event rules, we have a regular expression retrieving data from the "nrTag.entityKey" value....

Dhana1 by Tera Contributor
  • 1145 Views
  • 2 replies
  • 0 helpfuls

Revert Pattern to OOB

Hi Team,We did revert few patterns to OOB, but the issue is, customized steps are still showing.Any suggestions? 

Nk NK by Tera Contributor
  • 1811 Views
  • 4 replies
  • 1 helpfuls

Resolved! Requirement Gathering for Discovery

Hi All, We have requirement for discovery. What are key questions that are to be asked in questionnaire?  Please help with the best practices to be followed while implementing Discovery. Thanks in Advance

Suvetha S by Tera Contributor
  • 3041 Views
  • 3 replies
  • 8 helpfuls

ServiceNow Discovery Not Identifying All Expected CIs

Hi Community,I'm using ServiceNow Discovery with a MID Server to identify CIs in our environment. Although Discovery has created or updated a couple of CIs, many expected CIs are not being identified, and I’m unsure why.Issue:Discovery is only identi...

Sanjida by Tera Contributor
  • 1757 Views
  • 4 replies
  • 1 helpfuls

Discovery not working for Oracle Databases on AIX

After we migrated from Probes to Patterns, Discovery stopped working for Oracle Databases on AIX.    AIX Server Discovery still works.     Oracle database Discovery for Linux and Windows servers still works.      However, the Oracle Patterns are fail...

Event Management - Need to create alert for each event,alert grouping

Hello,As per the requirement, We need to convert the emails into events and then create alert for each event for below subject lines ‘[conap10973] XPOC | HOMED Error in WFID = 123456 : LA_BA_SEND : Unauthorized’Here, conap10973 is CI           XPOC  ...

bhakti2 by Tera Contributor
  • 1453 Views
  • 1 replies
  • 0 helpfuls

Agent Client Collector allow list for Oracle GLAS

Hello, I'm working on agent-based discovery to identify Oracle databases, and I've enabled acc allow-list in the acc.yml file.I'd like to know what specific commands/arguments I should include in the file "check-allow-list.json" to discover Oracle GL...

maheshvishw by Tera Contributor
  • 1233 Views
  • 1 replies
  • 0 helpfuls

CPG Azure ARM provision error

Hi guys,I am trying to provision a storage device from a cloud catalog item to Azure using an ARM template. I am getting the following error on the RITM associated with the request:Cannot invoke "com.snc.cloud.mgmt.dto.ResourceBlockDTO.getRefCI()" be...

Resolved! Duplicate agent's record -- Agent client collector

Hi Team, We are rolling out agent client collectors on multiple windows server, however we are seeing an issue where 2 records are getting created for the same server under 'Agents', when investigated found that there is only one difference between b...

_navin9898 by Tera Expert
  • 2353 Views
  • 7 replies
  • 1 helpfuls

Resolved! Help with Regex in Event Rule

Hi, I need help with regex when I have tested in regex 101 working fine and under Event rule Transform also populating values on right side when used the same regex but populating Unknown vales in Alert. Please find the below email subject & Body whi...

Dhana1 by Tera Contributor
  • 4537 Views
  • 4 replies
  • 0 helpfuls