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max heap size on mid web server

Greetings All, We are looking into why our web-midserver  is only talking to ~5k agents at once.  There should be at least 7k as evidenced by our SCCM agents reporting in at present.   We upped our java heap size to 8192 in hopes to get more ACCs con...

Linux discovery Failure

while trying to discovery a LInux Server i am getting this error any idea what this could be ?how can i fix it ?

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EM set alert short_description

I need to understand how the alert short_description is created. It appears that the short description is made up of the events Type, Node, Resource and Description.In most cases, that is not what I want to seeHow is that being set? I cannot find a b...

gbunce by Kilo Expert
  • 3061 Views
  • 12 replies
  • 8 helpfuls

Model ID got updated after ServiceNow discovery

Hello friends, I am working on IP Switch discovery. After last weeks discovery, it is observed that the model ID of a few CI's is changed to another mode ID (It is not the completely different model but another model from same manufacturer). SNMP OID...

Asmita7 by Tera Expert
  • 674 Views
  • 2 replies
  • 0 helpfuls

Not getting Discovery schedules in Home application

Hi Community, I am having challenges while implementing discovery where I am encounter with one issue as I am unable to see the discovery schedules in my Home module of Discovery application. Although, when I am scheduling the discovery schedule from...

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Rohittomar1 by Tera Contributor
  • 457 Views
  • 1 replies
  • 0 helpfuls

Resolved! What is a MID Server Certificate?

We want to install a MID Server on both Windows Server OS and Linux Server OS. It is necessary to add a certificate to the MID Server. 【Question】Is an SSL certificate sufficient for the MID Server? https://docs.servicenow.com/ja-JP/bundle/xanadu-serv...

masahironaka by Tera Contributor
  • 1040 Views
  • 1 replies
  • 1 helpfuls

SolarWind Bi-Directional

Hi All, I am trying to enable the Bi-directional functionality in SolarWinds, but it is not working.Steps followed:1- Tick the check box of Bi-directional on both instance as well as definition.2- Choose task on the alert field identifier on definiti...

Windows server discovery issue

I'm discovering the windows server, but found the serials number are coming with extra value into it.For ex - Expected value - INR199SComing value - INR199S.RTIDJDDJSJD234DI have checked the pattern script but couldn't find anything there that shows ...

Anmol8 by Mega Guru
  • 838 Views
  • 4 replies
  • 0 helpfuls

Run SSH command in flow designer

Hello,I have a flow that is creating multiple tasks, including one related to UNIX accounts. Currently, all tasks are being generated, but the requirement is that the UNIX task should only be created for users who have a UNIX account. If the user doe...

zee15 by Tera Contributor
  • 1626 Views
  • 2 replies
  • 0 helpfuls

Installed Software Turn Off - Discovery

Hi All, We have turned off Installed Software Discovery from Configuration console for both Unix / Windows Class.But still, we can see data from ServiceNow Discovery source in Installed Software Table [cmdb_sam_sw_install]As the Display name has SQL ...