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One OID needs to be shared across two classes

Hi Team, I have two classes—[Cisco Firewalls and Intrusion Detection Systems]—that share the same OID. How can I use two classifiers for one OID?I'm looking for guidance on setting up the classifiers. Regards,Vini.

ViniY by Tera Contributor
  • 188 Views
  • 1 replies
  • 0 helpfuls

Issues in setting up ServiceNow discovery using gMSA

We have followed the steps mentioned in the article below to set up gMSA: https://www.servicenow.com/community/itom-articles/discovery-how-to-use-a-group-managed-service-account-gmsa-as-the/ta-p/2318945 But when we enter the credentials and test it, ...

Resolved! Port Scanning Issue - Active, couldn't classify: No WMI connection

I am trying to discover windows server using the credentials and keep encountering "Active, couldn't classify: No WMI connection". I have performed the following steps:Validate the Credential using RDPValidate the ServiceNow Discovery WMI ports 135 a...

Kalpan2 by Tera Contributor
  • 1263 Views
  • 4 replies
  • 4 helpfuls

Duplicate Records in CMDB

We have what appears to be multiple duplicate records in our CMDB in a particular class.  There exists a Standard Identification rule in place with the criterion of "Name."  Why would we have duplicate records with the same name with the Identificati...

mburnham by Tera Contributor
  • 713 Views
  • 9 replies
  • 0 helpfuls

Create Health Rules

I am sharing the ask to implement as below with user acceptance please help me in complete this request step by step: Cloud Load Balancer As a CMDB Manager, I would like to add the health rules for Cloud Load Balancer to view the CMDB Health Dashboar...

ayush_g by Tera Contributor
  • 643 Views
  • 3 replies
  • 2 helpfuls

Resolved! Certificate management - Alerts

Hi,We have Certificate Inventory nad Management installed and use Certificate tasks (manual flow) to keep track of renewal.At the same time, we have Alerts that get created when expired certificate discovered, so it leads to kinda double-handling - ...

Aleksey4 by Tera Expert
  • 1585 Views
  • 2 replies
  • 1 helpfuls

Integration

ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...

ayush_g by Tera Contributor
  • 376 Views
  • 5 replies
  • 0 helpfuls

How to import images and videos into Knowledge

I would like to load data in xlsx format and use an import set to import knowledge in bulk.In doing so, I would like to include images and videos in the article body, but I don't know how to achieve that tail.I would like to know if anyone knows how ...

SotaT by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDBTransformUtil - maskedAttributes

One of our Transform Maps uses CMDBTransformUtil which is called  from an onBefore script. I made some changes and started to test the Load, so I made some manual changes to a CMDB Item and then reran the load.I was expecting my manual changes to be ...

Doug5 by Tera Contributor
  • 482 Views
  • 3 replies
  • 1 helpfuls

ServiceNow Discovery: A High-Level Overview

    ServiceNow Discovery is a process that automatically identifies the devices on your network, and then updates the Configuration Management Database (CMDB) with the information it finds. It uses a series of probes and sensors to detect devices on ...

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Selva Arun by Mega Sage
  • 5126 Views
  • 3 replies
  • 5 helpfuls

PureStorage Flash Blade Discovery

We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...

Gus1 by Tera Expert
  • 1648 Views
  • 7 replies
  • 6 helpfuls