I have a situation where F5 load balancers are being discovered just fine, but there are multiple F5 load balancers with the same name and serial number. But there isn't any de-duplication tasks or messages indicating they are duplicates. I noticed i...
Hi folks We're using the Intune service graph connector which out of the box is working successfully and populating computer CI's and Assets in the CMDB.We now want to bring in an additional field from Intune ( Purchase Order ID) which is not availab...
While running the pure storage server discovery, we are getting this error "Failed To Get Access Token , Pattern name: Pure Storage, To Check Pattern Log Press". We have about 13 different basic auth created for 13 pure storage servers and added the...
We're facing a recurring issue on a MID server of ours that is proving to be quite challenging. Despite our efforts, we haven't been able to pinpoint the cause. The issue record has a source of FileNameComplianceInSync and the following short descrip...
Hi!I have a question about imports. I've noticed that the same import processes different amount of import rows in different environments. I fetch my data from the same source.In my development instance, I recieve 30 000 import set rows. It processes...
When I try to use g_form.flash('sc_cat_item.ci_name','#FF0000',-4); from a catalog client script, I get the following error The documentation for g_form flash states the the widget name should be in the form <table name>.<field name> I have ...
Hello Community,We are investigating an issue related to the Most Recent Discovery (last_discovered) field in the Server table within CMDB/CSDM. The client has observed that this field is updating daily, even for retired CIs, and they would like to u...
Hello Team,There is a Scheduled discovery with user "OOB_MidServer_3".The Mid Server user updated the value of Hardware Status- Retired was InstalledOperational status Retired was Operational. Again the user OOB_MidServer_3 has updated the value of t...
Hi Team, I am new to Event rule and alert management. I have a requirement as mentioned below: (1) I have to create a new event rule and a new alert management rule.(2) Add the following conditions to the new alert rule: CI Class Type = Cloud Service...
We have custom dashboard and requirement is that when agents login then landing page should be that dashboard. How we can configure this based on group or roles.
Hello All,I have built the subflow for alert auto remediation using ansible. I am able to reach the ansible successfully, however extra argument (Alert Node) values are not passing to ansible. Please let me know how we can resolve it. Below snapshot ...
Hello,We are trying to trigger a PowerShell script from ServiceNow.The PowerShell Script is written on the Server which reset the password of the AD User.But, the PowerShell script runs with the MidServer user who has only Log on as Service, it does ...
Hi All,Does anyone knows if ServiceNow can display Events from Dynatrace ?I guess there are 2 options:Forward all events from Dynatrace to ServiceNow ( not a great idea)Federate(ZeraTouch) events - ServiceNow just displays events from Dynatrace inste...
Hello ITOM Experts, How do we discover the applications which are in Saas (NOT Azure NOT AWS for them we need cloud credentials as per standard implementation). They are SSO integrated within our environment but are Saas products. DO ServiceNow ITOM ...
Hi Team, Has anybody done installation on Windows OS where ServiceNow MID server and ELK or any other monitoring tools are deployed as well? Customer is requesting to check if the multiple apps can be installed on single machine to optimize the cost....
