Agent Client Controller populate Assigned to
Has anyone found a way to have ACC to populate the CI assigned to when collecting data. I set the property "sn_acc_vis_content.set_assigned_to", but nothing changed.
Forum Posts
Discovery pattern extension for MySQL
Hello all, I need a help with extended pattern "My SQL server On Windows and Linux". I created an application credentials for MySQL database and used them in pattern:Then I need the following commandline to connect to MySQL:And I got the error: I che...
Difference between Switch Port tables dscy_switchport and cmdb_switch_port
Hi,I have noticed that on Switch CIs there is a tab called "SwitchPort" which references the dscy_switchport table. However for Firewall CIs there is a tab called "Switch Port" which references cmdb_switch_port table. Can anyone help me understand t...
Can ACC rpm package for Linux be signed by RPM?
Hi allNew to ServiceNow I have an issue on the ACC rpm package for Linux according to the documentation here: https://access.redhat.com/articles/3359321The command rpm -qpi agent-client-collector-4.2.1-x86_64.rpmshowsSignature : (none)Is there a po...
JEA v2 based discovery return error during WMIFetch $computer variable is empty
Trying to implement JEAv2 discovery, and always getting the same error in the agent log on the MID serverAfter running this partexecute(& { fetchMultipleWMI -wmi "false" -output_format "json" -WMI_FetchData "root\virtualization\v2\Msvm_ComputerSys...
is there any way to push metrics manually to servicenow for anomaly detection?
Since my resources are limited, we don't have a mid server installed or any third-party integrations set up.Still, we're interested in gaining hands-on experience with anomaly detection using Machine Learning. Do you have any suggestions or leads on ...
Need to check a Server
Hello all, I was asked to check if we are receiving a data from the mentioned server or not. Let's say for example, DXDCPV12345. So, As of my knowledge, I navigated to ECC queue and when I search the server in 'Name", I found it.But when I check in t...
Resolved! CMDB Data Attributes for Service Offering
We are maturing our Service Offerings. Are there standard data requirements for service offerings in CMDB? We are in a crawl phase, so I am looking for the minimum viable data to start. Thanks!
How to stop classifier to trigger pattern for each process?
I have a scenario. For IBM DB2 there are multiple db2sysc process running on servers which are numbered like db2sysc 0,db2sysc 1, db2sysc 2 ....and so on. Now the problem in ootb classifier and pattern are triggering pattern for each numbered process...
Virtual Netscalar Citrix Load Balancer Discovery
Hello ServiceNow Community, I am seeking advice on how to best configure ServiceNow Discovery for virtual Citrix NetScaler load balancers. According to the documentation, virtual NetScaler load balancers are not fully supported, and I'm looking for a...
Mid server Service Account - Generating Failed Logged on Alerts
Hello Everyone, 1. During discovery, does the MID Server attempt to use its own service account for authentication instead of the credentials configured in ServiceNow? If so, at what stage does it use the service account?2. Can the MID Server servic...
I have a customer that is asking for the ability to limit a role to be able to manage Event Rules on
I have tried to use ACLs on the em_match_rule table to grant read, create, write access to a specific role and then add that role to a specific group. When I test it and impersonate a user with the role I get this message. "Following page requires ...
Datadog webhook integration
I am trying to send events from Datadog using a webhook integration.I tried the suggested payload mentioned here: https://www.servicenow.com/docs/r/it-operations-management/event-management/datadog-events-webhook.htmlBut the host_name is not showing ...
Location get updated blank for server for cmdb_ci_linux_server list
checked location field got removed under a user name but he says he has not updated it , In order to check audit history it says first updated by Mid server on 18 feb but on 23 feb it updated as blank and shows updated by a user name , how can we r...
Discovery Patterns
Hi Community !, In Discovery I want to know about patterns, Like can anyone suggest real time use case with implementation (step wise), or way to master patterns, I went through Course on ServiceNow University, but it still feels bit confusing ,I wan...
