Hi all, I am getting inconsistent Software Installation results across multiple ITOM Discovery environments (including PDIs and Permanent Dev Instances). While Discovery completes without errors, the Software Installations tab shows incomplete data f...
Hi We found that all the CIs discovered by Dicscovery Source: ACC-Visibility is not populating OS Build Version, does anyone know why and how to fix it? ThanksDeepanshu Grover
Hello upon trying to start this task, upon turning on Debug mode I get an error. "Process detection failed: Execution of command com.snc.automation_common.integration.exceptions.InvalidCommandException: executeQuery : Could not get query Select * Fr...
Hi All,We are doing POC on the Event Management for Solarwinds. We would like to understand which connector instance would be the best PUSH or PULL? Our Concern is if we use the PUSH connector:1) Do we lose any alert aggregation2)Does it apply the ...
Would like to know if there is any best practices to setup the Max run time for discovery schedules?Which number would be a good solution? around more 30% of the time needed?Thank you guys in Advance.
Hey,We have been doing the POC of Event Management in our lower instance. I would like to understand few things on the Connector Instance Values.1) When I turn on the connector "initial_sync_in_days" was set to 7 days by default and we were seeing t...
Hi Community, I have script created on my windows host to capture health metric like, CPU, Mem, Process etc.My requirement is get the metric data into ServiceNow for event creation and Incident management.Looking for advise on the possible ways to ge...
Hello all, We were starting to implement discovery and the network team had apprehensions. They do not want to open SNMP into devices as that could be a security threat. One important item which they wanted to know if ServiceNow can work with API ins...
Below is the list of two CI classes and their attributes that we will populate manually in our CMDB through an Excel sheet - 1. VMware vCenter Server Object (cmdb_ci_vcenter_server_obj )NameIP AddressSerial NumberOS VersionInstall StatusEnvironmentSu...
I'm updating my PDI this morning and see that installation of Discovery Admin Workspace is blocked by an uninstallable Microsoft Teams Graph Spoke. Surely this is a bug, as Microsoft Teams has no business being critical to Discovery Admin... Anyone...
Hi All, I have few windows servers in my domain (50+) which is failing discovery at the classification phase, with the error that 'No valid credential present'. Now these are domain joined server, and as other servers joined to the same domain are g...
Hi, I am testing the PI model from the backend (classification def), it returning the prediction. But when I test it from flow (I am using classification prediction action), it gives error - 404: Prediction Failed with error: java.lang.NullPointerExc...
Has anyone implemented a solution other than KVA to instantly transfer ephemeral CI from cloud (we're using AWS) to CMDB? I would appreciate it if you could share your experiences.
Hello EXperts, Can any one please help in any step by step documentation for 'Tag Based Service Mapping' for On-Premise. We have for cloud understood how to implement that as there are many articles and videos . But specifically for On premise is it ...
I want to integrate aws with servicenow through service graph connector for aws.But,that shows 400 error while test the connection with the message "Authorization header cannot be empty (hashed with SHA-256 and encoded with Base64): '47DEQpj8HBSa+/TI...