How to get the editions of your Microsoft SQL Server components through ITOM Discovery ?

 How to get the editions of your Microsoft SQL Server components through ITOM Discovery. We have installed the Discovery Pattern Application by following the documentation. However, edition attribute is showing empty.

How to obfuscate MID server proxy password?

I am following this knowledge article to route MID traffic through a proxy. However, when you set up glide.http.proxy_password as such, the properties will be displayed in plain text.   Is there a way to mask the value without using something like a...

How to make multiple fields read only from list view for a particular role?

CIs identified as same based on Serial No. though Identification Rule is changed.

Hi Guys, Can you please help me with a situation I'm facing currently while integrating Tanium in SNow via SG. Firstly in Tanium inventory there is duplicity in serial no. field. So I'm using computer ID(unique) field and map it to Correlation ID  in...

AppDynamics API Integration for Application Services

We have an API based integration from AppD to the Events table in SNOW, for a variety of reasons we cannot use the full SGC with CMDB integration. For server and infrastructure everything works fine, it passes events, the CI is picked up and off it g...

Create CAB Agenda

Hello,Since we don't use the build-in CAB agenda functionality for various reasons, is there any way to create a CAB agenda manually fulfilling the following requirements:Based on 3 reports created - 1 only showing changes of the local changes, 1 for...

Virtual Load Balancer Discovery

Hi,Can we discover virtual load balancers? I couldn't find any documentation regarding this type of discovery. If you have any information on this, please help me out. Also, would load balancers be discovered along with Oracle Cloud Infrastructure di...

Regex in Service Mapping

Hello All, Could anyone please help me with the Regex pattern to get the server name and port number from this command Output? coupler.ports=servername1:portnumber1,servername2:portnumber2,servername3:portnumber3,servername4:portnumber4 I have used t...

Azure SG connector - error on SG-Azure Scale Sets VMs

Hi folks, I have very little knowledge of Service Graph Connector, I appreciate the help.  I've found that in the CMDB Integration Executions we get an error each day with SG-Azure Scale Sets VMs. Error message from transform history import log: Iden...

How to exclude Tracked Configuration files from Discovery

Hello, We have a need to exclude Tracked Configuration Files (cmdb_ci_config_file_tracked) from Discovery. In our situation we have a lot of customization that allows access to this data from Discovery and would take too long to correct. So we are lo...

Alerts populating Unknown values for few emails of Success Factors

We have integrated Success Factors via email methodology to Service Now and receiving different email formats with different characters in email body. Most of the Alerts are populating correct values based on Event rules but few alerts are populating...

Effective monitoring of Windows services

Hi, we want to use ACC-M to replace our SCOM monitoring environment. I'm currently investiging a effective way to monitor Windows services in our environment. I had a look at the OOB checks using winchecks.exe together with the check-windows-service ...

DigiCert certificate Discovery issue

Hello Community, I have set up DigiCert discovery to scan for certificates but it's giving below error.  "status" : "GRACEFUL_TERMINATION",
"message" : "Certificate List is Empty - Please check Credentials and Configurations (ca_api_url, ca_api_v...

SFTP Step: Copy Attachment to SFTP Server

How to use this action step and send an attachment to MID Server. Can any one provide me step-by-step details.   I did tried to implement but got error : Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server