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I cant find Software Asset Management – Machine Learning Normalization (com.sn_sam_ml_normalization) in list of plugins even though we have SAM pro?
As CMDB administrator, I want to define an Orphan Rule for every Principal CI Class so that CIs that should be cleaned up or have incorrect relationships are identified and can be corrected.For Server CI Class, the rule should be to mark all those s...
Hi all, How we can use Script in Flow Designer for creating Change Task? Thank you,Aryna
I have a problem with the Identification Rule in the SAP SID class (cmdb_ci_sap_sid). The name of the SAP SID is not unique. And unfortunately I don't have another unique attribute that can currently be read out via horozontal discovery. How do you d...
Hi All,please go through the URL :-https://www.servicenow.com/community/itom-forum/populate-exiting-data-in-other-field-and-keep-caste-field-as/td-p/3057625 I have run the fix script, It is working for most of the records but for a few records it is...
Hi all, Intune integration imports all the software (each version per user individually) on mobile devices. This situation creates an enormous amount of data that is not useful for us. Therefore, we would like to modify the Intune integration to onl...
I have a very large volume of CIs of various types where the "Updated" date and the "Most Recent Discovery" dates are over a year old, yet the Operational Status and the Install Status are Operational/Installed. For now I'm limiting this question to ...
We currently run vCenter Schedules and are looing for Best Practices to filter specific VMs so they will not get processed and create CIs. One option is to filter the VMs based on the VM name containing specific information such as "test" or "copy". ...
We are working on discovering MS Azure and GCP cloud resources. can anyone share pre-requisites details for the same.
We are just trying the new Discovery Admin Workspace in our Pre-Production instances. I have noticed that it is automatically generating ITOM error tasks for discovery errors. I have tried a couple where I told it to retry the discovery, and the erro...
For certain catalog items it is necessary to gain approval from a user who is associated with the submitters organization. The users who are designated as these senior level approvers for an organization are not necessarily a member of that organizat...
We're trying to enable SSL/HTTPS on a self hosted env't. SN has come back and said we need Apache web server on top of SN to do this. We haven't found much information online as to how this is done or if anyone has done something else. If you have an...
I just installed a midserver for my developer instance to play around with creating discovery patterns but I can't get it to validate. It is installed on Linux (Debian) and the user I am using has sudo access but I'm thinking that may not be right o...
Hi, I am working on one task where the user asked that he wants to, How long each assignment group spent on that incident excluding On Hold time. Incident can be reassigned to n number of assignment groups. So what i dd is I calculated the time for...
Hi there, just wondering if ACC can send data to Lightstep. We are using Opentelemetry Collectors to send to Lightstep and would like to keep that is the single point of data ingestion.