Merging Alerts
Is it possible to merge alerts that come from the same issue?For example a down machine that generates multiple alerts?What are the options for grouping multiple alerts into a single alert (not lose) to reduce the number of alerts?
Forum Posts
Deactive user affect in which ServiceNow modules?
Hello Team,I want to know if user is deactivated from ServiceNow , then what areas will impact like if user create scheduled job and run by showing his name, then it will run or not if user is not available in system.Like multiple area may impact or ...
IP Address in payload is null
IP Address in payload is null - Name: , ClassName: cmdb_ci_ip_switch, Ip Address: null, Serial Number:, SysID: null while discovering network switches. Credentials are being used however when this issue appears it is using credential less as source. ...
What is the Difference between Edit and Add button on related list?
Hello Al, Can anyone tell me the difference between these two button on related list?
Can VDI be discovered OOTB using ServiceNow discovery
Hi, Can VDI be discovered OOTB using ServiceNow discovery. If so what are the pre-requisites for the same. Thanks.
MID Server with self-hosted instances
Hello Guru, I have an issue with MID Server (Utah), I would like to use it to connect to Azure Cloud Discovery, meaning on internet.I have set-up a proxy server but as the Servicenow instance is hosted in a private cloud, the MID is not able to conne...
Fetch custom values using rest API step in the Azure resource inventory Pattern
Hi All,I want to add a custom step in the extension section of Azure resource inventory pattern to pull the custom values using rest API call and then map the json values in a target table field . How can I achieve this using discovery pattern?If som...
Resolved! Applicative credentials
What's the best practice for using Applicative Credentials for discovering the Oracle databases and MQ Servers. How it could be configured in ServiceNow instances and does they integrate with PAM automatically once created in MID servers. Please advi...
Resolved! Use Decision Builder with Flow Designer to pick Approvers
Hello ServiceNow friends, I'm trying to utilize a decision table to pick out up-to 5 approvers. There are potentially 50+ approvers across 50+ conditions. Some approvers repeat across the conditions. Some conditions are repeated to accommodate multip...
Resolved! ITOM - discovery tool
Hello all, I'll start working with ITOM in couple of months, and I want to manage all computer peripherals via ITOM.Computer peripherals - docking station, monitors, keyboard, mouse etc. There is possible via ITOM to find all assets that connected to...
Resolved! Can I Add Entries To Table "MID Server Application" [ecc_agent_application]?
Hello, Community, Can I add an entry to the table "MID Server Application" [ecc_agent_application]? If I can add an entry to this table, the additional entry allows me to force Discovery to run on a specific MID Server when I launch Discovery from a ...
AWS Findings not updating
Hi folks, We are having issues where our AWS findings (x_126749_aws_sc_finding) are not updating. We have findings in SNOW that were originally imported by AWS Service Management Connect as ACTIVE, but once they get ARCHIVED, they don't reflect in SN...
Agent Client Collector installation on Windows
Hi,due to a security assessment we would like to know how complex the randomly generated password of the default service user "servicenow" is that is created during installation of ITOM Agent Client Collector. We are interested in details about the c...
Resolved! How to remove a catalogue item from appearing in the search bar Recently Viewed
I have an Order Guide containing 7 catalogue items, I've changed the 'Visible elsewhere' and 'Visible on Bundles' settings to 'False'. This means if a user try's to search for an individual item then the catalogue items will not be visible and can on...
Resolved! Before script unable to process records with error message: "payload" is bot defined for sccm import
We are getting the below error while importing the computers through sccm ,importset state is showing as processed but none of the records are processed all are pending state only. Requesting for any suggestions/help.
