class of the server
how to check the class of the server and how to update it in ServiceNow
Forum Posts
Azure Discovery - Sensor error: Transaction cancelled: maximum execution time exceeded
Azure cloud resource discovery is failing due to one of the input payload is not getting processed. I'm getting error as "Sensor error: Transaction cancelled: maximum execution time exceeded"
ML Based Service Mapping
Hi, So i have the list of ML powered candidates but not an easy task to identify the possible application. Next is the All Suggested Application lists which has the possible group names. Each entry has an option to "Discover application "but it never...
Warning Discovery vCenter FC Export not found for targetWWPNs:
I'm discovering the vCenter just fine but getting thousands of warning: FC Export not found for targetWWPNs: Need some help in tracking down what is causing this or how to eliminate the warnings from error count. Thanks
Workflow Occasionally Exceeds Activity Limit and Creates Multiple Duplicate Activities
On one of our more complex workflows for offboarding, we are seeing this issue SOMETIMES pop up where activities are being duplicated many times, 12 times in the screenshots below, for reasons unknown. We increased the activity count several times, a...
Resolved! Service Mapping
Hello everybody, I'm learning how to use Service Mapping but there's just something I can't manage to understand. I've installed a MID Server on my laptop and installed a Virtual Machine on which I installed Ubuntu and 2 database instances (MySQL an...
Create Incident through inbound SMS send to twilio
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio:We have configured the below functionality -1. Activate the Notify Plugin and get the Twilio number configured2. Send SMS when a new Incident is created or...
Can ServiceNow Discovery handle Virtual Routing and Forwarding
Hi, Do you have an idea if ServiceNow Discovery handles Virtual Routing and Forwarding (VRF)? I want to run Network Dicovery
Resolved! unable to install sn_pattern_design 6.16 pattern in my PDI
Hi Experts, I want to know if below application is a paid one as I am unable to install it in my PDI. Can someone please suggest on urgent basis? I am trying to learn cloud discovery. Thanks,Nirmal Sharma
Multiple Incidents are created for the same events
Hi Problem Statement: Multiple incidents are created for the same issue (Disk Warning Usage) through windows cluster; instaed of creating one incident from the cluster they are creating the incidents from all the servers.What is happening in the Sys...
Discovery IP Switch not populating serial number Dell PowerEdge
Hi folks, Looking for help on an IP switch discovery issue. We have DELL PowerEdge Switches running in the environment but the Serial Number value is not being populated on the CI record although I can see that it is being discovered in the pattern l...
Certificate Lifecycle End to End Management
Hi All,Has anyone utilised and expanded on the OOTB functionality of Certificate Inventory and Management, to include a full end to end solution for certificates?We are looking at streamlining our processes with automation across our certs as there a...
Best practice to reduce Absent CI records set by Deletion Stratergy
Hi, What is the best solution to maintain CMDB with the old records updated with "Absent" status as a result from Deletion Strategy for couple of classes such as ( Cloud Resource, Switchport, IP Address, Switch Partition , Router Interface , Network ...
Help the Help Desk vs Agent Client Collector
We are not licensed for discovery use, or at least not enough licenses to use it. Way back when, we used the HELP THE HELP DESK script where we created a SCCM for it and pushed to all clients. This was MOSTLY just used to capture the person that logg...
Resolved! Need a database view to be used in ACC policies as CI Type
Hi, I've duplicateed the database view [sn_itmon_http_entrypoint] to a new one which includes all tcp entrypoints and not just the http(s) ones. I would like to use that view to filter CIs in an ACC policy. The database view configuration is identic...
