Resolved! How to hide 'New Interaction'?
Hi everyone, maybe somebody know, how to hide 'New Interaction' in Service Opertion Workspace. Thank you
Forum Posts
Users can't close Data certification tasks, percentage complete is never 100%
Even though users have certified all the data present on data certification tasks, percentage complete field do not show 100% completed.If we click on Show Pending records action then too nothing appears in Pending list and State button is also not e...
Resolved! Discovery Error – Hitachi G Series G370 Storage Server
Hi, Hitachi G Series G370 Storage Servers are in scope for discovery. Accordingly, we have configured CIM credentials to enable their discovery. Based on the error logs, the device is being classified and CIM communication appears to be occurring—we ...
Task: Create iTunes Discovery Pattern (Part 2)
Hello upon trying to start this task, upon turning on Debug mode I get an error. "Process detection failed: Execution of command com.snc.automation_common.integration.exceptions.InvalidCommandException: executeQuery : Could not get query Select * Fr...
Resolved! InTune device wipe option
We are using Tokyo and have Integration HUB ITL and Service Graph for InTune functioning. We would like to have flow that has the option to either delete a device in InTune or wipe a device via InTune. In Flow Designer I see the choice to delete but ...
EDCHE-Chipers
Hello,can someone with experience in MID Server and Discovery tell me if it’s possible that ciphers could cause it to be impossible for discovery to run on a certain MID Server, with the message ("Credentials not valid")?Can ciphers like ECDHE_ECDSA ...
Resolved! Troubleshooting SSH Private Key Authentication Issue in ServiceNow
In ServiceNow, I attempted to connect to a Linux server using the "SSH Private Key Credential," but the connection failed. When validating the credential (Private Key), it returned an "Authentication failed" error.To troubleshoot, I used an alternati...
Question about Automatic Alert Grouping and Machine Learning Training Requirements
Hello, I have a question regarding the Automatic Alert Grouping feature in ServiceNow.My understanding is that this capability relies on Machine Learning, and therefore it requires some training data before it can work effectively. Specifically, I be...
Resolved! What happens if we add multiple MiD servers to the Discovery Functionality
Hello Everyone,We are trying to discover SNMP and Windows devices for similar IP ranges, and it's taking a long time to complete the discovery scan. So we decided to use "behavior type" under MID server selection method in the Discovery Schedules & r...
Discovery admin workspace
I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in Sha...
Need to move icon from right to left in portal
HI Community, I have a requirement, in portal at bottom right we have an icon's (as show in screenshot) where two are overlapping i need to move the pink one happy signal icon from right to left side of the page. Please let me know where i need to mo...
Resolved! ITOM-CMDB Licences
Hi all, I have some questions about the CMDB and licensing, and I hope someone can help: Do only devices discovered by ServiceNow consume a license? Can I register and maintain additional servers, routers, switches, databases, etc. without needing s...
Receiving a servicemap error and not, not sure how to resolve. CmdbRuntimeException
We have a number of SiteIDs in the CMDB and when we try and access the service map for these CIs, this error is displayed on the service map screen, "Error on server request getMap. System error has occurred, exception is: CmdbRuntimeException : Int...
Where on earth ServiceNow provides Incremental scan in Discovery?
In ask the experts video, it is mentioned as - "unlike a full scans which can which scan every device incremental scans focuses only on the changes since the last discovery" Source - https://www.youtube.com/watch?v=ulwFn30wMrw at 20th min. Looks like...
Change the priority for the Primary Alert.
Hi All, I am looking for a solution, "Once the alert correlation is completed, then the severity of the primary alert changes to the Critical."When I am trying to achieve this by using Flow or BR, it changes the severity to critical and then revert b...
