I am trying to identify the root cause of this mismatch and understand what is driving these status updates. Context: - Environment: ServiceNow Discovery / CMDB - CI Classes: (e.g., Computer, Cloud Service Account,Hi Team,I am working on CMDB lifecyc...
Linux server is being incorrectly classified as an Out-of-Band (OOB) device. What could be the possible causes and help me to resolve the issue. I have verified the audit history for the servers which were affected and could see for the same server'...
Hello Everyone,I'm trying to understand the difference between sn_discovery_patterns and sa_pattern. Both appear to point to the same Pattern table, so I'm curious about their specific purposes and use cases.Could someone help clarify the distinction...
We are trying to add a new Variable Set for the Cloud Catalog Item part of Cloud Provisioning and Governance product implementation. Created variable set in CPG Application Scope. Able to see the variable set in Cloud User Portal but not in Admin Por...
Hello Experts, We are trying to go CA Trust Certificate Discovery. And I know the document says for External CA Types below and credentials based on what CA Type we select. But what if the CA Trust for Internal ? How do we connect to it? Thanks
Hi In AWS Cloud Governance, we use:Cross Account Assume Role ParamsOrg Assume Role Params to enable credential-less discovery.For Alibaba Cloud Discovery, the documentation mainly explains access using Access Key credentials, but does not clearly co...
issue is this " servers have missed patching via automaion . 129 windows servers have missed patching even when the schedule field value was available in snow tool. why the patching was skipped for these servers. What should be done to resolve this...
Laptop ESPW0H85 has been drop down from the domain without explanation. User Nerea Montoya (81080757) has experienced this issue in the past.In Field Support investigation we have found that different CMDBs CI Serial number has been overwritten. Can...
I need to clone the widget and placed in the next to it, Please see the attached screenshotI need to clone the widget and placed in the next to it, Please see the attached screenshot, Yes clone the google.com widget and create a new one like that. pl...
Hi All,We are working on a use case where we need to update the ifAlias with the short description of a router interface as part of a TSOM telecom router pattern.As part of this, do we need to extend the telecom pattern by adding some custom attribut...
Please give me your advice. As I perform quick discovery for lab's verification, discovery log shows the following error message and is not performing normallyError Message : "Discovery status is FAILURE, Discovery using patterns failed due to lack o...
Hi Experts, There are many threads and explanation documentation , but opening a fresh one to understand as what would be the best way to stop discovering Non-operational / Retired servers from cloud. We have discovery in place but This consumes lice...
I working on a windows discovery schedule. i have done the following:- credentials (have tested them)- open all needed firewalls- gave the mid the needed capabilities but when I run a discovery, some of the devices, I get WMI not connected, and some...
Hi Team, Hope you all are doing well. I need information about Foundation data for ITOM/ITAM/HAM/SAM? We are going to implement the ITOM/ITAM/HAM/SAM and need to know what are all basic requirements and required tables regarding the same. Please gu...
We are in the process of transition our IT "documentation" from its current location into ServiceNow. A large majority of it is going into the Knowledge Base which is perfect for How-Tos however there are some items that we are not sure what to do wi...
