We’re noticing that the Operational Status field on VM Instance (cmdb_ci_vm_instance) records is being updated twice whenever the SGC (Service Graph Connector) job runs. This results in duplicate audit entries and unnecessary processing. Currently we...
Hi guys, Hoping someone else has run into this. For several of our Linux servers, they have certificates that are password protected. When discovery tries to scan them, it fails with the io_error of "SSLHandshakeException - Received fatal alert: hand...
I am working on desigining a DR process within ServiceNow I would like to pull in the IP Zones, A Records, Cnames, Ptr Records Is this possible with Discovery or will it only pull in detected CI's ?
Hello All,I am new to Storage discovery. We are trying to discover Pure Flash Array storage devices. Storage team has provided a Management IP and test account with read-only access. I have configured credentials as Basic Auth Credential. We are gett...
We have a requirement to do IIS server discovery and for this we have a dedicated probe "Windows - Get IIS Information". My question is how will this probe be triggered and do we need to make anything active for this discovery.
Hi Everyone, We are trying to discover Isilon devices but we are getting errors in the pattern, sample below HTTP request failed for credential with username: <username> - status: 401 - body: <html> <head> <title>401 Unauthorized to access PAPI.</ti...
As i know ownership can be assigned at a group level (e.g., support, change, approval) in CMDB CI.I want to know that if we assign group level ownership for particular CI and if we point to particular individual as owner then can we consider that par...
Hi Experts, Need few details on Splunk Integration with ServiceNow. 1> Whether Splunk add-on is required at Splunk to have the integration with ServiceNow?2> Does Splunk connector also needs to be installed at ServiceNow ? There seems to be correlati...
My customer is asking for a list of all commands/queries used by ACC for Discovery. Where can find that?
We are currently implementing ServiceNow Discovery and Service Mapping. One of the application services we have chosen to start with is PeopleSoft. The patterns are extensive and, for the most part, seem to function well. They certainly provide a fai...
Hi,There are two teams from the customer end. One is infrastructure team and another one is application team from Aws cloudwatch. Already integration done by using push connector REST API. Problem is when the infrastructure team sends a manual payloa...
Does anyone know where the buttons under Actions are? They look like UI actions but are not listed in the system definition - UI Actions module.mapped - applications -- select a service -- Actions on right side.
Hi All, I have below requirement.If the IT application owner of a business application changes, any tasks in the CMDB Data Management Task table (cmdb_data_management_task) where the old owner was in the Assigned to field, should be updated to the ne...
Hi All, I am unable to discover the Huawei stack switches.Its discovering single device instead of two(master and slave).Master-Slave configration is done at device end but not getting in servicenow. please help out me.
We've been working for over a year to extract usable Cloud data from our CMDB to support the "Active Vendor Support" control for OS/DB. unable to report accurately on our cloud data (using azure service graph connector to ServiceNow)Major blockers: r...
