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Asset v/s CI

Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow.As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. H...

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Community Alums by Community Alums  
  • 654 Views
  • 1 replies
  • 4 helpfuls

Issue in Discovering EMC Isilon Storage Device

Hello Team, I am trying to discover the EMC Isilon storage devices. Infra team has configured the SNMP v3 as well as http and https  protocal  to user in server. and also provide the role given by service now in docs.   But when i try to validate the...

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Ankit Pratap by Kilo Contributor
  • 1174 Views
  • 3 replies
  • 0 helpfuls

How to do Manual Service Mapping? Please help me

Hi All,Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping.But,How to do the Service Mapping Manually if no discovery tool?What are the step-by-step procedures to complete Manual servi...

hifas by Giga Contributor
  • 2579 Views
  • 3 replies
  • 0 helpfuls

Resolved! Citrix Netscaler pattern

HiI am having lots of trouble getting the default Citrix Netscaler pattern to work. One of two things happens:- The pattern stops at "get vservers table" in the identification section. In debug mode the connection fails to the snmp device 8/10 times-...

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Resolved! vCenter Discovery: Unable to establish connection

Hi community, a question about VMware Discovery.We have 3 ServiceNow instances (DEV, PRE, PRO) which need to discover the same 2 VMware vCenters.Each of the instances has an independent MID server, for all of them we have checked and confirmed networ...

Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

Resolved! Custom Discovery Schedule with a Condition Script

The "Run" choices we have when setting up a Discovery Schedule are: DailyWeeklyMonthlyPeriodicallyOnceOn Demand   We would have to create multiple schedules in order to run a Discovery every weekday or just weekends.   Or do we?  It may not be obviou...

Jim Coyne by Kilo Patron
  • 8536 Views
  • 28 replies
  • 14 helpfuls

device went missing after discovery

Hi , i have a situation where there were around 20 windows servers in my cmdb, but as soon as i ran discovery 10 windows server went missing, what could the causes and troubleshooting steps ?    @Ankur Bawiskar 

ServiceNow On-Prem Discovery of AWS – MID Server vs API

 QuestionWe are running ServiceNow On-Prem, while our applications and infrastructure are hosted in AWS.Our objectives are:Discover AWS infrastructure and application componentsPopulate an accurate CMDBBuild service and dependency mappingsUse Operati...

zeevz by Kilo Contributor
  • 572 Views
  • 1 replies
  • 0 helpfuls

Lift and shift migration from on-prem to cloud (Azure in our case)

Hello ITOM community, My company is performing a lift and shift of 80% of our on-prem servers to our Azure cloud.  We have mid-servers located in all Azure regions that are being utilized.  We have had no issues with Discovery finding the migrated se...

sstrobel by Tera Contributor
  • 1720 Views
  • 1 replies
  • 2 helpfuls

Resolved! Scripting vs Flow Designer

Hi All,  As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...

Matthew_13 by Mega Sage
  • 1350 Views
  • 2 replies
  • 6 helpfuls