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Resolved! Discovery Error – Hitachi G Series G370 Storage Server

Hi, Hitachi G Series G370 Storage Servers are in scope for discovery. Accordingly, we have configured CIM credentials to enable their discovery. Based on the error logs, the device is being classified and CIM communication appears to be occurring—we ...

Vini by Giga Guru
  • 785 Views
  • 3 replies
  • 5 helpfuls

Task: Create iTunes Discovery Pattern (Part 2)

Hello upon trying to start this task, upon turning on Debug mode I get an error.  "Process detection failed: Execution of command com.snc.automation_common.integration.exceptions.InvalidCommandException: executeQuery : Could not get query Select * Fr...

Resolved! InTune device wipe option

We are using Tokyo and have Integration HUB ITL and Service Graph for InTune functioning. We would like to have flow that has the option to either delete a device in InTune or wipe a device via InTune. In Flow Designer I see the choice to delete but ...

EDCHE-Chipers

Hello,can someone with experience in MID Server and Discovery tell me if it’s possible that ciphers could cause it to be impossible for discovery to run on a certain MID Server, with the message ("Credentials not valid")?Can ciphers like ECDHE_ECDSA ...

Resolved! Troubleshooting SSH Private Key Authentication Issue in ServiceNow

In ServiceNow, I attempted to connect to a Linux server using the "SSH Private Key Credential," but the connection failed. When validating the credential (Private Key), it returned an "Authentication failed" error.To troubleshoot, I used an alternati...

Community Alums by Community Alums  
  • 2264 Views
  • 3 replies
  • 1 helpfuls

Discovery admin workspace

I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in  Sha...

neelkanth by Tera Contributor
  • 585 Views
  • 2 replies
  • 0 helpfuls

Need to move icon from right to left in portal

HI Community, I have a requirement, in portal at bottom right we have an icon's (as show in screenshot) where two are overlapping i need to move the pink one happy signal icon from right to left side of the page. Please let me know where i need to mo...

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suuriyas by Tera Contributor
  • 374 Views
  • 2 replies
  • 0 helpfuls

Resolved! ITOM-CMDB Licences

Hi all,  I have some questions about the CMDB and licensing, and I hope someone can help: Do only devices discovered by ServiceNow consume a license? Can I register and maintain additional servers, routers, switches, databases, etc. without needing s...

asalas by Tera Contributor
  • 989 Views
  • 3 replies
  • 2 helpfuls

Where on earth ServiceNow provides Incremental scan in Discovery?

In ask the experts video, it is mentioned as - "unlike a full scans which can which scan every device incremental scans focuses only on the changes since the last discovery" Source - https://www.youtube.com/watch?v=ulwFn30wMrw at 20th min. Looks like...

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Suggy by Giga Sage
  • 1019 Views
  • 6 replies
  • 1 helpfuls

Change the priority for the Primary Alert.

Hi All, I am looking for a solution, "Once the alert correlation is completed, then the severity of the primary alert changes to the Critical."When I am trying to achieve this by using Flow or BR, it changes the severity to critical and then revert b...

MirzaSaquiB by Tera Contributor
  • 486 Views
  • 3 replies
  • 0 helpfuls