Mid Server User account locked out

Hi All, We have cloned our TEST instance to Tokyo and our mid servers need to be upgraded. I see the Mid User account is locked out and I am unable to unlock it.  Mid server services are running in host machine but in SNOW it is showing status as dow...

Event Mgmt, how to know when an event source is no longer communicating to your instance?

So this comes up regularly, how do you know if your tool stops sending events to SN ?  Regardless of the method, do you look for 24 hours without an event from source X ?  But what if nothing went wrong in 24 hours?  It's funny that we are so used to...

Rubrik Cluster discovery

Hi all, I am looking for some help in setting up Rubrik Discovery ,can anyone guide in credentials setup for the discovery on Rubrik end. Thanks &Regards Tanya

Discovery log and direct link to pattern logs - Press Here

Do you know how to change thisinto this (Press Here)?constant copying and pasting can be frustrating.

Discovery is not updating the AWS tag values of virtual machine instance.

Hi Community, Recently, we are facing an issue that all tag values of virtual machine instances created by AWS is not getting updated by Discovery, All the VMIs have the same value when they created in ServiceNow first time. Tag values have been upda...

Hi, after having created a new dashboard, how do I access it again, or add it to the menu?

AWS Discovery : Unable to discover Server CI's

Hi All, We are migrating from On-Prem to Cloud infrastructure. Need your kind guidance for the below queries.  Currently we are in On-Prem, and we do have our service account configured in each Windows/Linux host machine and we do have credentials fo...

Retrieving URL Details for Website CIs Discovered by ServiceNow

We have a scenario where the business necessitates the collection of URL details for website Configuration Items (CIs) that have been identified and cataloged by ServiceNow Discovery.This information is crucial for our website class owners, as it ass...

AWS SNS subscription

Hello I am having problems with subscribing to an SNS topic from ServiceNow, the subscription is being listed in ServiceNow but the "Subscription URL" is showing as undefined, so we are unable to subscribe to it. these are the steps I have followed: ...

IP based discovery for Oracle Cloud Pre-requisites

Hi All,We tried discovering Pluggable Databases hosted in OCI and got response from HI team that there is no OOB pattern to discover them through CLoud based discovery. Is it possible to discover them through IP based Discovery? We have few PDB's in ...

How to restrict Record creation into CMDB using Pattern Pre/Post Script from a value in payload

 I Created a script to restrict records getting created but it is not working can someone help me on this 

change the AVI LoadBalancer pool CI name

Hi Team, I have a requirement for AVI LoadBalancer pool CIs to follow a Naming convention: "Tenant\LB pool@AVI cluster" so that it is clear based on the CI name which load balance the pool belongs to.Example: abcd-107\adbcd-prod-pool@avi-mgmt-de-bhoC...

Translation of configuration items

Hi all, I need to Translate the configuration item application(CMDB_CI_Appl) values listing in the servicenow portal with Dutch and French.  

Notify the group based on Assignment group change in incident.

Hi,I have a requirement wherein whenever the assignment group is getting changed for any incident , an email notificationmust be send to that group about this change.I am required to achieve this by using events . How should I proceed ? Also how can ...