Resolved! Predictive Intelligence for Service Map
Hi, Do we have a document explaining how Predictive Intelligence works for Service Maps ?
Forum Posts
CI Change OOB Classification
If I have several classes of CIs that I want to classify as higher-order (e.g., Oracle Instance --> Database Instance) and some to a different class (eg. Linux Server --> UNIX Server), what is the best mechanism for me to do this? How would I go abou...
authentication for integration with google calendar
I am integrating SN with G-Cal, when a catalog item is submitted, it should create an event in google calendar. There are 2 methods of authentication and my questions are in red below.Oauth - The issue with the oauth method is:It probably expires and...
SNMP Discovery of Windows Servers
Hi I would like to discover Windows servers using SNMP :- SNMP credential works fine for servers - I prioritized SNMP classification over Windows classification However , when i try to discover a Windows server , the process failed after SNMP class...
Resolved! Is it possible to use an Azure System Assigned Managed Identity for discovery of Azure cloud resources?
HI All, We're looking to start Discovery in our Azure space and our Cloud Infrastructure team's preference would be to use a Managed Identity instead of a Service Principle.Is this possible at all? I'm aware that the documentation for San Diego/Rome ...
Turned OFF VM instances causing impact on ITOM licensing
Hello Experts,We have a situation where Turned OFF VM instances are causing ITOM licensing impact. We need to run discovery on Vcenter to discover physical hosts (ESX/ ESXis). However along with it all VM instances also gets discovered.We have turned...
Rest API Message
Hi All, We have a requirement to delegate mailbox to user. For this we are using Microsoft Graph REST API v1.0. (https://learn.microsoft.com/en-us/graph/overview?context=graph%2Fapi%2F1.0&view=graph-rest-1.0) I have created an action where I will be...
Discovering Intrusion Prevention System Sensor
Upon running discovering on IPS device, we see OIDs (in ECC Queue). This OID is blocked by ServiceNow as per their KB article (We need to prevent any SNMP OID Classifications being added with a Net-SNMP module OID starting 1.3.6.1.4.1.8072.3.2. to av...
Cleaning up Discovery errors in Dashboard
Hi, I have a million errors in discovery dashboard accumulated from past 2 years. Please suggest ideas on how to clean up the dashboard and how to categorize the errors easily and which errors can be ignored from the dashboard?
Computer CI is not created for Windows Imaged Clients
Hello Community, we get this error 'Active, couldn't classify: No WMI connec' for few clients and when we inquired , in Discovery device history , we can see a clear FQDN for the computer but a CI is not getting created. Workplace team informs that t...
Resolved! Generate events from email inbound action
Hi I need to create a new event trigger to create SNOW ticket automatically from GCP Composer with abc@xyz.com
Resolved! Virtual Machines are not getting Discovered through Google Data center
Hi All,We are using Google Cloud Discovery in our environment and observed that Google Cloud Platform (GCP) - Virtual Server pattern is failing due to some Discovery Error. Vms are not getting updated/created for the past 3 months. When checked in th...
About UI Policy Section Settings
You are creating a section in a catalog task, and you are trying to create settings in the UI policy that you want to see only when you open a task.You set the preferences to show only when you open the tasks that are in the "When" of the UI policy,...
Resource Groups, VM's and resources are not getting in Cloud discovery
Hi team, Have a requirement to Integrate Azure Alert Services with CMDB . we followed few videos referred by community for integration and completed up to Schedule Discovery , while running schedules the list of Data Centers associated with Azure Acc...
Here's how you can discover Oracle Exadata Components for the CMDB
Attached is a document with details on how we were able to discover most of our Exadata components (including Storage Cells, IP Switches, InfiniBand Switches, and ILOMs; the Linux-based DB nodes discover pretty well Out-Of-the-Box). I included screen...
