What all servicenow applications comes under AiOps for ITOM
Hi, Can someone please help me in listing down what all applications comes under AiOps for ITOM and the plugins/store applications that need to be installed for them? Thanks
Forum Posts
Resolved! Creating a flow that is kicked off as soon as a specific catalog item is used
Hi everyone I have been battling all day to figure out how to kick of a flow as soon as a specific catalog item has been used in the service catalog. The flow itself is very basic but I have never used flow designer before. What must happen is this:A...
Prime Difference between ACC-V and SCCM Service Graph Connector
Hi All, I would like to know what is the difference when we use ACC-V vs SCCM service Graph connector to pull the device information?
raising standard change using ansible
Hi ,I have created a playbook that raises a change, and every time I run the playbook it is creating a normal change only. But I already have a standardized change template (pre-approved). How can I raise a standard change (from standard catalog) ? ...
How to add service catalog items in a table
I've uploaded book titles into my service catalog. The books are in catalog, under catalog lists. I also created a table for the books and need help adding the books to the table.
Issue in Discovering EMC Isilon Storage Device
Hello Team, I am trying to discover the EMC Isilon storage devices. Infra team has configured the SNMP v3 as well as http and https protocal to user in server. and also provide the role given by service now in docs. But when i try to validate the...
Resolved! How to send event from Kibana to Snow using ServiceNow ITOM Connector
Hi Snow team! I am working on integrating the our Kibana to send metrics Snow using ServiceNow ITOM Connector.However when i tried to test sending events from Kibana, it requires the Severity params, I couldn't find anyplace to set this up.Could you ...
Exchange online powershell module
Hello,Is it any issue to install Powershell ExchangeOnline module directly on MID server, so that scripts can use commands from this module? Are there any recommended steps apart steps from Microsoft (common steps to install any module)?
Tags values not getting updated on virtual machine instance table.
Hi Community, We are working on one issue where values are updated on the "cmdb_key_value" table, but these values are not updated on the Virtual machine instance table under the All tag values. Please suggest some troubleshooting steps so that the ...
ITOM Podcast
Hello Experts,Good day!!We are pleased to announce the return of ITOM Session 3. This time, we will be conducting a practical session on the ServiceNow Instance for CMDB and Discovery.We kindly request everyone to join us on March 31st, 2024, at 12:0...
Updating the serial number before it's run through IRE
I have an issue with Juniper routers where their routing engines use the same serial number as the chassis. This is resulting in the same CI flipping names (router-re0 and router-re1) and IPs. One option that was brought up was to update the serial n...
Do we have step by step document to Install a MID server for AWS discovery?
Looking for documentation to install MID server for AWS discovery.
About Environments That Use Discovery Behavior Functionality Criteria
I can't imagine the explanation of Functionality Criteria in this document well（Create a Discovery behavior (servicenow.com)）, so please let me know.For example, if a domain that you want to execute on "WindowsOnly" wants to execute only on "MID1" am...
Service Map for ServiceNow Application
Hi All, We have a requirement to create a Service Map for ServiceNow application.We have been able to create a map using different Application Services such as ITSM and ITOM which is then linked to mid server etc.Is there any way we can connect Activ...
Resolved! How to get Kernel version information using extension section of Discovery Pattern
Hi AllI got requriment where I need to manage LinuxServer kernel version information, which is not currently implemented in OOTB also I want to get command to manage kernel information in the extension section of Discovery Pattern and creates extensi...
