Alerts in ServiceNow (ITOM)
Hi All, How to know that alerts (em_alert) present in servicenow are pulled by servicenow or pushed by 3rd party tool in servicenow? Thanks.
Forum Posts
Agent Client Collector Automated Test Framework (ATF)
Hi Community! Has anybody created tests in ATF for the Agent Client Collector? We have recently implemented ACC-V, so I am trying to get my head around what best practices for ATF we should consider in the context of Agent Client Collector. Thank you...
How do I limit decimal points in a currency field?
Hi all, I'm currently building a form, and on it I have several fields which hold a monetary value. I have selected Currency as the field type. However, I have been tasked with limiting the decimal points (to 2) to avoid the potential of erroneous va...
Service Mapping via JEA or Agent Client Collector
Hi all, We are running Service Mapping here on our instance, using the OOTB setup with Windows Local Admin credentials on Windows Servers. However, we wish to improve our (discovery) security and are looking at Microsoft Just Enough Administration (J...
Extending Cloud Resource table
Customer has successfully deployed ITOM Discovery of Azure using OOTB Cloud Workspace, (Azure Service Graph Connector is not installed) Discovery has bundled the following objects into "Cloud Resource" table - cmdb_ci_cmp_resource. Shown as "Resourc...
CI does not populate the serial number
Hi All,I have a quick question please In the hardware table, when I create a record by providing a serial number, the Configuration Item (CI) auto-displays the name along with the serial number. For example, if the serial number is 123, then once I s...
ITOM: Event management Recommended Rules
Hi all, Does ServiceNow read the incoming events data on regular basis and recommend rules without any additional licensing of ML or AI etc? Note: This is not about Default rules that comes with event management for monitoring tools. This is about in...
AWS Cloud Discovery Schedule stuck
We have implemented the AWS cloud discovery in our system. The schedule start but after sometime at got stuck for almost 12 hours and then it get cancelled because of max run time. Attaching the screenshot of the discovery status.If anyone faced simi...
UI builder query
Hi All, How can we add more choices to the list. Selecting something new will result in a new set of tiles presented below dropdown list using UI Builder? Thanks.
Resolved! On incident form there is a configuration item field and in that field only we should populate VM's?
On incident form there is a configuration item field and in that field we should populate only VM's? In our organization CI field should be populated automatically and it is mandatory field should be filled. Few incidents are created based on VM's on...
Service Mapping not capturing database
We are implementing Service Mapping for some services for example: Ansible Controller, the service mapping only shows the load balancer and application server levels but not database level however the database is already discovered and there in the C...
Scheduled Report - Daily bihourly report 8:00am to 8:00pm
Hi All,Hoping somebody could help, I am trying to schedule a report to run periodically (bihourly) which I need it running daily (8am - 8pm).Meaning the report will be sent daily from Monday to Sunday at 8am - 10am - 12pm - 2pm - 4pm - 6pm - 8pm.I've...
Mapping Individual IIS Websites
Hi,I'm encountering an issue where I'm trying to map (Service Map), a specific IIS Website running on a specific url and server. The issue encountered is that the same server runs approximately 30 other IIS Websites, and just seems to pull back whate...
SNMP traps for Event management
Hi all, What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filterin...
GlideModal issue with multiple instances of same modal able to be opened from Ui Action
Hello, I have a Ui Action with a form button which renders a GlideModal. It works great, but if you click the Ui Action button twice before the modal opens, it will run again and open a second layer of the same modal. Is there a way to limit how freq...
