Hi, When we are closing a primary alert, it is also cascaded to secondary alerts. How can we reflect the mandatory fields like business service, assigned to and assignment group of the primary alert to the secondary alerts prior to closure? Regards,M...
I am facing issue while adding my Google Cloud account to my service now instance using Cloud Admin Portal.While discovering the data center i am getting Could not resolve mid server for API request error. I have Mid server properly installed and run...
Spoiler I have done a third party integration. They are sending a URL which, I store in a URL field. Now, how can I download and attach the file in existing record?
Hi Community, I am looking for an solution when I am trying to update the state of the alert, Alert executions were not triggering and its not calling the flow. Steps to reproduce: 1. Triggering an event manually through REST API and event processin...
Hi, Do we have a document explaining how Predictive Intelligence works for Service Maps ?
If I have several classes of CIs that I want to classify as higher-order (e.g., Oracle Instance --> Database Instance) and some to a different class (eg. Linux Server --> UNIX Server), what is the best mechanism for me to do this? How would I go abou...
I am integrating SN with G-Cal, when a catalog item is submitted, it should create an event in google calendar. There are 2 methods of authentication and my questions are in red below.Oauth - The issue with the oauth method is:It probably expires and...
Hi I would like to discover Windows servers using SNMP :- SNMP credential works fine for servers - I prioritized SNMP classification over Windows classification However , when i try to discover a Windows server , the process failed after SNMP class...
HI All, We're looking to start Discovery in our Azure space and our Cloud Infrastructure team's preference would be to use a Managed Identity instead of a Service Principle.Is this possible at all? I'm aware that the documentation for San Diego/Rome ...
Hello Experts,We have a situation where Turned OFF VM instances are causing ITOM licensing impact. We need to run discovery on Vcenter to discover physical hosts (ESX/ ESXis). However along with it all VM instances also gets discovered.We have turned...
Hi All, We have a requirement to delegate mailbox to user. For this we are using Microsoft Graph REST API v1.0. (https://learn.microsoft.com/en-us/graph/overview?context=graph%2Fapi%2F1.0&view=graph-rest-1.0) I have created an action where I will be...
Upon running discovering on IPS device, we see OIDs (in ECC Queue). This OID is blocked by ServiceNow as per their KB article (We need to prevent any SNMP OID Classifications being added with a Net-SNMP module OID starting 1.3.6.1.4.1.8072.3.2. to av...
Hi, I have a million errors in discovery dashboard accumulated from past 2 years. Please suggest ideas on how to clean up the dashboard and how to categorize the errors easily and which errors can be ignored from the dashboard?
Hello Community, we get this error 'Active, couldn't classify: No WMI connec' for few clients and when we inquired , in Discovery device history , we can see a clear FQDN for the computer but a CI is not getting created. Workplace team informs that t...
Hi I need to create a new event trigger to create SNOW ticket automatically from GCP Composer with abc@xyz.com
