Hello. I have a Record Producer that I want to kick off an Incident in some situations and a Request Item in other situations. I believe that I have that part of it programmed and working. My issue has to deal with what displays on the "your reques...
A Manager has created a Visual Task board and its available for him to view. He would like to share this Visual task board to few groups he own. How can we share a visual task board to other users/Groups? Regards, Lakshmi Elangovan
Hello everyone, I’m currently going through ServiceNow documentation trying to figure out how event management alert aggregation functions and is indented to function. The problem I’m running into is a lot of the articles are very specific to individ...
Has anyone had issues with services on the service dashboard turning red when there are no open alerts for it? We have seen this several times but it always clears up before we can get on a call with support. So, I am wondering if anyone else has ha...
Hello all, ***DISCLAIMER*** I am truly willing to learn not just asking for a quick fix We implemented Discovery a few months back and brought CIs into our CMDB. However, in attempt to implement service mapping I found the following errors in the dis...
My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...
I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...
Do the IP Addresses for our instances change when our instnaces are moved across data centers?
Dear All, We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...
In our organization, we have just turned on Discovery against printers. I have been able to find most of the printers running discoveries schedules except a few of them. For some reason, the CMDB CI field is getting: (empty) and the Current activity ...
We are analyzing the configuration of the ITOM environment for discovery in the public cloud (AWS). Ultimately, we are in the process of configuring it through AWS System Manager (SSM), but there are many corporate security issues such as Accoun/Role...
My project need to integration ServiceNow with AWS for cloud discovery, need to verify the solution for the moment. On my PDI, I have installed Discovery, Service Graph Connector for AWS and other dependency plugins. Then setup the Service Graph conn...
Hi All, can anyone please help me what is the difference between Unique Certificate and Installed Certificate? The product document doesnt give much information.
Hi, So i have the list of ML powered candidates but not an easy task to identify the possible application. Next is the All Suggested Application lists which has the possible group names. Each entry has an option to "Discover application "but it never...
Hello everybody, I'm learning how to use Service Mapping but there's just something I can't manage to understand. I've installed a MID Server on my laptop and installed a Virtual Machine on which I installed Ubuntu and 2 database instances (MySQL an...