Resolved! CMDB
Hi all, What is the relation between cmdb_model and cmdb_model_category. Which table stores the relation between these two.
Forum Posts
Tagging On-Prem Infrastructure
Hey Community, Hoping this is the right forum to post the question. I am looking for some thoughts on potential opportunities to tag on-prem infrastructure and then leverage the Tag-Based Service Mapping method to begin our overall Service Mapping jo...
What is the current best practice for ACC Agent or Server Down alerting?
Prior to our latest upgrade of the ACC-F and ACC-M plugins, there was a "Self-Healing Events" policy that would start pinging servers if the agent was disconnected or went down, and throw an event if it was unreachable. After upgrading, that policy's...
Resolved! How to create a rule to ungroup Alerts
I'd like to know how create an exception rule for alerts from a certain source, not be grouped by ITOM.
Incident not created for few alerts
I have got into a scenario where for some alerts the incident is not created.The alert management rule filter matches properly and I can also see alert execution record in alert.However there is no task/incident created out of it. Kindly help me to f...
Discovery Error: Error in Horizontal Discovery Sensor for Horizontal Pattern
Hi All, While trying to scan an IP (classified as Linux server) I am getting the following Error: Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processedHas anyone came acros...
SG-Azure Virtual Machines Not Populating Windows and Linux servers.
Hello Everyone,I'm running a Integration of Azure with ServiceNow using Service Graph Connectors for Azure. I ran the scheduled job for the SG-Virtual Machines after that I'm getting 4 import sets on which I'm running the Transform UI action. The tra...
Severity customization on events
Hi , Please Guide , how to Customize severity for events E.g source - Dynatrace Metric Name- Failure_Rate Severity - Major PFA..
How to copy value of a field from one form and use it in another form
Hi Team, I have written a display BR to copy value in scratchpad on one form. I am trying to use it onLoad client script which is written on another form. When I am trying to print that value I am getting as Undefined. Please suggest me how to get th...
Pre-sensor pattern script question (Discovery)
I have a scenario for Windows servers in which I want to exclude CI insert into the table based on the FQDN name. Example: Ignore discovery and CMDB insert for any server name that starts with 'aws' or DNS contains 'xyz.com'. Can I use pre/post patte...
AWS Cloud VM instance not getting Discovered
Hi All, we were getting some VM instance discovered previously but suddenly we stopped seeing them . When I tried debugging the Amazon -AWS host LP pattern logs I am seeing the error saying " Host is empty Failed Condition(s): [(${all_hosts} : value=...
Workspace
Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !
MID Sever
Hello all, My customer is looking at having two mid servers, with one deployed in the DMZ (Demilitarized Zone) and the other in the LAN (Local Area Network), I believe it's a common practice in IT and network architecture to enhance security and imp...
As a CMDB Manager last logged in & primary user
TEAM , Please help me how can I achieve below process As a CMDB Manager, I want/need to track the last logged on user and the identified primary user of the CI based on the discovery tool so that we have key details related to CIs to better manage ...
Linux Discovery - using suexec option
As part of Linux discovery, is anyone aware of/using suexec elevated commands instead of sudo. Based on this KB article, alternate supported privileged commands are dzdo, pbrun, pfexec and sesudo. Would like to understand on the usage of suexec and b...
