Hi ,I am new to discovery and cmdb.I am trying to understand how shazzam probe works. Please give me understanding how shazzam probe works, what kind of data it gathers and purpose of shazzam probes.Does Shazzam probe call recursively after calling d...
I tried to discover windows server and it has MSSQL also. Windows CI information discovered, but when running MSSql DB On Windows pattern it's failed. I have checked in the Horizontal Discovery Log, it was failed Identification on MS SQL server. Bel...
Regarding the API For Event Management Push connectors, full path:instancename.service-now.com/api/sn_em_connector/em/inbound_event Are there any characters that the API does not support?
In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does Business application comes under this ?
Hi, I am trying to understand the meaning of these acronyms. I know that TD stands for Top-Down discovery pattern. However, I am unsure if HD stands for Horizontal discovery pattern and what LP stands for. Can you please provide clarification? Thank...
Hello Experts, As checked the internet access for few mid servers closed and due to this issue it's showing status as down in the Service Now Instance . The easiest way forward is to set up the proxy usage. Could you please let me know where should I...
When we run Discovery Patterns against our Wireless Access Controllers and Access Points, is is accurate to say that the following CI Classes will be used: ---device ------------- : --- CI Class used -------- Wireless Controllers: IP Routers Wireless...
As Incidents are reopen again and again after the resolution from 2021, anyone please help me to sort-out this issue.
I'm attempting to run a powershell command to pull attributes. I created a extension to the Windows OS discovery pattern.But, I'm not getting any results. Does anyone have any clear examples of getting this to work (powershell scripts or commands)....
Hi Developers,I am facing an issue in integrating with a third-party application using OAuth 2.O and MID server. When I try to connect to the endpoint, it shows the error below. Please refer to the attached screenshot. However, if I try to connect wi...
This issue has been identified and documented in the ServiceNow Support knowledge base article KB0853599. For detailed information about the problem, please refer to this linkhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853...
Hi, There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. Ch...
Hi All, We turned on Cloud discovery for Azure with the option on the schedule to discover the virtual machine, which created two scheduled for Service & IP based as expected. When discovery ran it discovered all cloud resources, but none of the virt...
I have configured Data source using SFTP file retrieval method.The file that will be kept in the path can be of any name which is not known before and there can be more than one file.What should be specified in the 'File Path' and 'Connection URL'?
Hello people, We are planning to setup auto discovery for the SD-WAN edge devices in ServiceNow. I could find no patterns/ classifiers for these devices in the system. I wanted to check with the forum on what is the best way to achieve this before go...