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ITOM Remediation - Run Action on Network Device

Hi,I have to run a remediation action on a network device.I have already configured an action in the past to clean the disk space of a Linux server via ssh step that executes a mid server script file on the target host.Now, to run an action on networ...

How to include Network devices in Application service map

We want to have network switches, routers, and firewalls that are in the communication path of the application servers. We are implementing a service mapping in our organization, and while we can view the application map and its relationship with the...

Resolved! WMI classification probe timeout

Have any of you run into issue that scheduled discovery job returns Windows - Classify probe with empty result. However, if you manually run discovery against these IP, then it will return information just fine.

Jason Wang by ServiceNow Employee
  • 4158 Views
  • 4 replies
  • 0 helpfuls

CIs that are not updating their OS version

Hi folks, I have list of CIs that are not updating their OS version. Can you provide guidance on what analysis i should do and suggest remedies for fixing this issue? Your help will be much appreciated. Thank you. 

GP001 by Tera Contributor
  • 629 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to relaod page using ui action

Hi,I am updating field value by UI action button.. i want to reload page after clicking the button so that update info show. below script not working. current.u_report_flag = 1;current.update();setTimeout(function() {    window.location.reload()}, 50...

Rosy14 by Kilo Sage
  • 2207 Views
  • 6 replies
  • 0 helpfuls

ERROR- (Shell is not in supported shell list)

HI I am working on discovery of BMC devices. I tried to create a probe and execute the BMC device command to fetch the data. when i test this probe, I am getting the output of command followed by its also throwing "(Shell is not in supported shell li...

HareeshPVR_0-1709887903943.png
HareeshPVR by Tera Expert
  • 1795 Views
  • 4 replies
  • 0 helpfuls