Resolved! Instance observer usage
Hi Team, As part recent contract, we have instance observer license , Would like to know how can to utilize it to get benefits wrt performance or any kind of alerts or anything else. Thanks
Forum Posts
Only manual records are inserted into the table sa_source_metric_type
Hi Guys, I have a scenario that is at least strange and has no solution so far.Only manually inserted records are created in the sa_source_metric_type table when the number of 100k records in that table is reached. I have an integration with Zabbix t...
How to add "Event Raw Info" in Event Rule
In the "Transform and Compose Alert Output" section of the event rules,I would like to use the value of the "Time of event" [time_of_event] field.I would like to know if anyone knows how to do this.
Can we pull the excel data from SharePoint location?
Hello, Can we pull Excel data from SharePoint location to populate the data in the ServiceNow? Thanks!
Dealing with SNMP MIBS dependencies
Hello all, I am trying to load SNMP MIB files from Brocade, because I want to receive SNMP traps from those devices and by loading the MIB files, events will be properly formatted.Vendor provides a package with 10 .mib files, and there are dependenci...
SNMP OID classifying not getting identified.
Hi Community 1.3.6.1.4.1.1588.2.1.1.118 is an SNMP OID which is classified as IP switch (oob) brocade manufacturer. when discovery checks the OID Ci is getting identified and created/ updated in IP switch class. Requirement: -i want this to be ident...
Resolved! No inclusion connection created from CI (type: cmdb_ci_appl_sharepoint)
Hi All, we are getting below message in service mapping for some of business services. "No inclusion connection created from CI (type: cmdb_ci_appl_sharepoint). Please check the correctness of the incoming connection and the pattern". when i run a qu...
Mid Server Issue and showing status is down
Hi,The mid server is down and showing 6 mid server issues. The issues are 1. Error encountered when invoking PowerShell:Process is terminated due to StackOverflowException.2. MID Server failed to upgrade.3. Error encountered when invoking PowerShell:...
Resolved! how to add labels of x-axis as statements in short description .
I should get the labels of x axis as the statements in short description where the report is created from the view combining sc_task table and ritm table.#reportsI want to remove the numbers in the x axis labels and replace with the statements in sho...
Resolved! Linking Event Record and Alert Record
For event records, I would expect the same alerts to be associated with those that have the same Message Key.I would like to stop this behavior, where can I change the setting?(I would like to be able to have different alerts associated with each one...
Resolved! Access "Discovery Diagnostics Tools" Normally Available Only To MAINT?
Hello, ServiceNow, What are the "Discovery Diagnostics Tools" that are listed in the "Application Menus?" Can I access this Application? Access apparently is restricted to those with the role "MAINT." I do not have the role "MAINT" on any ServiceNow ...
Sensor error when processing Interactive Probe Shell: No sensors defined
Hii,we are getting this error while doing linux and windows discovery.can you please help to resolve this issue...? Error :Sensor error when processing Interactive Probe Shell: No sensors define
Resolved! Solarwinds Integration with ServiceNow
Hi All, Does anyone have step by step instructions for Solarwinds Integration with ServiceNow ? Thanks in advance.
How to limit the size of attachment for a particular ITSM module in servicenow?
I want to minimize the size of attachment for just knowledge management module, How to do that?
File based Discovery in Servicenow
Hello All,Can anyone has done file-based discovery in ServiceNow for Windows? I need to run file-based discovery for windows. I went through the below document but not able to understand how it is going to work. if anyone has done it before, let me k...
