Hi ServiceNow community, In our environement we have Event Management with CMDB and Automated alert correlation activated. We have a specific use case: For a specific Alert source, we do not want to correlate alerts. More precisely: -We have Events t...
BackgroundWe're setting up Discovery for a customer and looking through the Reconciliation Rules for Servers and the extending classes. For the moment before we can start running Discovery on a broad range of IPs we need to keep some fields before we...
Hi, I'm implementing Service Mapping of services which are hosted on AWS cloud, so is there any specific pre-requisites for this kind of Service Mapping? I looked through the ServiceNow doc there is an article regarding Service Mapping of cloud servi...
We're setting up certificate discovery and have had no issues with our external CA however we're wondering how do we load in our SSO certificates that are stored in Azure? Many applications have their own certificates that have expiry dates and are ...
We have been asked to make sure that what we have in CMDB for our Virtual IP addresses used for a clustered Microsoft SQL server matches what has been entered into the monitoring tool. Current it is coming through with nameSQL IP Address 1 (name of ...
Looking for the possible test cases that can be created for ITOM (Discovery and CMP) with ATF. Any help would be highly Appreciated!!
Hi, On scheduled basis we are getting this CMDB Task, and it is getting assigned to System Admin I want to know, how can I change it to me? Note:1. I did try to change it in 'Dependent CI Deletion Policy'. but it is still going to System Admin2. We...
Hi All Kindly let me know , how to check How many licenses are consumed in my instance from HI support portal, I got to know one of my team member was able to check from HI support portal . He left company and his number is not working.
I have found same IP address for the multiple CI's in Linux Servers CMDB. Is these a discrepancy or possible to happen. Please explain the logic on this. Thanks
We are working on discovery of our Nutanix systems. I've gotten this to the point that it's running and I can review the returned XML (no errors) has relevant system details for what is hosted. However, the IRE isn't able to actually create anything ...
Hello! I'm on my way to integrate with LogicMonitor and I have installed all plugins that are necessary apart from: -Cloud Access Interface; I have looked in all patterns and service mappings and nothing! Do you have any idea how can I find this ...
Hi, I need to know the exact list of plugins to set up Google Cloud Platform (GCP) discovery in servicenow. It will be really helpful for my work. Thanks.#servicenow #itom #discovery #plugins
Hi, I'm trying to filter out all the changes that happen between a certain time, but right now the only option I have is to filter out by day and inside the day between the hours. But in that case I would have to filter each of the 365 days between t...
Team,We have a requirement to fetch All user details from OS (Windows/Linux) while discovering. Is it by default available? or is there any custom way to achieve it.
My company recently began using the Certificate Management Module. We have discovered certificates that are either have a hostname or a port. However, we have a few machines where the certificates do not belong to a CA, assigned a port, or associated...