We were trying to run the BG script below to change the operational status of some computers to retired where discovery source is from SCCM and most recent discovery is before Aug 1 2022- var gr= new GlideRecord("cmdb_ci_computer");gr.addQuery('disco...
Hello fellow Dev, Could someone help me. I'm having a problem on discovering devices in our organization. At first we are able to discover the devices in our organization before we migrated to Azure AD. but now we couldn't discover the computers exce...
We have a requirement to delete CMDB CI records (windows) if they are not discovered after 90 days. This is not applicable for all but differes for few - Unix and ESX CI which comes with 60 days deletion period. Where to set Deletion CI configuration...
I have tried mapping one of our on-prem applications, however, it is not showing the network device dependencies on the service map. Is there an additional step that I should be doing?
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Hi, I just want to confirm whether or not archived CIs ("ar_" tables) count for licensing subscription counters? Thanks,
Hi All, We have changed the OOB IRE rule for Server table to look for Name + Serial Number combination. So if a server comes in with a matching Serial Number and Name IRE will update the existing records. In certain cases, Discovery couldn't fetch th...
Hello Team, I have configure the connector instance for azure bi-directional and also provideed the credentials as azure service principle. While doing test connector it is successful as below but in bi-directional section it is throwing an error as ...
Please see the screenshot. I am setting the first 2 and 3 characters in Prefix 1 and 2, respectively. However, the Message Key is being set as 'Host_Down_<<UNKNOWN>>-<<UNKNOWN>>' in the Alert. I am not sure what the issue is. I am triggering the Aler...
Hello All, We have a set of custom date time fields created as part of our SCCM Integration. When we moved to SGC from SCCM, We noticed that the sync for those fields are not happening as expected. Custom Fields: LastHWScan LastHeartBeat LastSo...
Hi All, We are trying to use JEA approach for discovering windows servers. We have configured instance and endpoint as instructed in the document, however we are still facing below error. Document reference: https://support.servicenow.com/kb?id=kb_ar...
So - I'm seeing that some Closing Events will not related to an Alert despite there being an alert created for New Events. When I go to reprocess the Event often times I find that the alert is already closed, because another New/Closing set of events...
HI, in ITOM Health we noticed that it groups together alerts which have no relationship.Example, we have a monitoring tool that does sythentic test (checks if the URL is UP).The server perfroming these tests will always be the same. But, its performi...
Not able to install the MID service in New Windows servers getting an errorGetting an error in the logs Attached logs as well Kindly help 2023-12-11T14:25:27.860+0100 INFO (main) [ALoggerConfigProvider:56] Logger config: root=INFO2023-12-11T14:25:28...
Very new to Event Management (as you will see) I am trying to bind an Alert to a MSFT SQL Instance. The actual CI name is "DBINSTANCE@HOSTNAME" The string value on the alert comes in as: [08-16-23] The view is empty(HOSTNAME\DBINSTANCE) How would you...
