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Resolved! Relationship between Virtual Server and Host is missing for few CI's

Hi All, We have few CI's which are marked as "Is virtual=true" by Discovery and there is no relationship created to host. Please let me know how to troubleshoot further. What kind of relationship will it create for Different server? Like Windows, Lin...

Suvetha S by Tera Contributor
  • 3635 Views
  • 9 replies
  • 4 helpfuls

Resolved! POST Scripted REST API not inserting Empty record

Hi, I'm trying to insert a record into a ServiceNow via a third-party application using the POST method using a scripted REST API. I'm testing with the POSTMAN application, and I'm finding an issue where the records are being inserted but the fields ...

JRY by Mega Guru
  • 2948 Views
  • 9 replies
  • 1 helpfuls

CredentialResolver.class - What happens?

Edit: If i use "-- None --" or "[Custom Vault Name]", i'm getting "credential validated", wut?! Hi there,After i followed these steps to activate and setup external credential vault (in first instance, based on a local host file), i made some minor c...

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William50 by Tera Contributor
  • 1999 Views
  • 4 replies
  • 0 helpfuls

EM Self Monitoring called : MID Server Threshold Alerts

Hi,We would like to obtain more information on the EM Self Monitoring called : MID Server Threshold Alerts What are the possible events which it can generate?We received the following event: MID Server Threshold Alerts - Mid-CertificateExpired.It cam...

George18 by Tera Expert
  • 1028 Views
  • 3 replies
  • 1 helpfuls

Resolved! Classify and Discover iTunes running on a Window Server

SCENARIO: Cloud Dimensions needs to identify iTunes applications running on Windows systems. In order to create a list of approved/unauthorized applications, it is necessary to be able to classify applications successfully during the discovery proces...

Govindarajan by Mega Contributor
  • 24975 Views
  • 19 replies
  • 12 helpfuls

Getting count in REST API

Hi , How to get row count  for table API in Rest.In simple i want to get  no of records extracted using Table api. Ex: https://instance.service-now.com/api/now/table/incident?sysparm_query=sys_created_onBETWEENjavascript:gs.dateGenerate('2019-04-03',...

Arjun King by Tera Contributor
  • 15885 Views
  • 9 replies
  • 2 helpfuls

Which of the following statements are true for the below value:

Q) Which of the following statements are true for the below value:$name_details[1].exec_info+"-"+$process.executableDir A) This value comes from a WMI query operation step.B) "name_details" is a tabular variable.C) It is not possible to use this valu...

Sammy7 by Tera Contributor
  • 2933 Views
  • 2 replies
  • 5 helpfuls

Event Management Zabbix Connector Instance

Hi Guys I'm working with our Inf team to connect Zabbix using the EM connector instance.  Following the below docs, I've created a basic auth credential and added the details to the connector (IP host provided by Inf team etc). They have configured Z...

Marvin5 by Tera Expert
  • 2995 Views
  • 4 replies
  • 0 helpfuls

Resolved! Fresh Install MID Server

Hello everyone, I would like to Our instance currently has one MID Server that cannot auto-upgrade whenever a new security patching or upgrade is applied. ServiceNow Hi Support has suggested a fresh install for that MID Server. The MID Server is just...

How can I control the order in which patterns run?

When running Cloud Discovery, is there a way to specify the order in which patterns execute?  let's say I want the AWS Network pattern to run first, then the database pattern, then some other pattern, etc....how do I do it?  From what I can tell, rig...