Hi all, When maintenance is true on alert record it is not creating the incident.but when maintenance is set to true on already closed alert record with attached incident.will it reopen incident when alert reopens? I think it should not. any possibil...
The alert table have task field which shows incident number. Is there any way to get all incident which are in Open state. I want to do it from GUI, Not via script.
While provisioning Azure resources using Terraform and ServiceNow CPG modules, we encountered an issue. The resources were successfully provisioned in the Azure portal; however, in ServiceNow, we encountered a 401 error.
Hi All,New Mapping Type feature has added in Event field mapping which is 'Map Field from reference table ".1. Can anyone briefly explain about this feature with example as how can we map field from reference table?2. Explain about fields such as 'Fi...
Our instance is currently in Utah , When we tried installing the mid server in the VM, We gave servicenow midserver user credentials post connecting the test , we also selected midserver service account which is gmsa account. Post validation we inst...
Hello, I want to set today to Date column with client script.I understand that I can set it with javascript: new GlideDateTime().getDate() in default value.But, it needs to set today, only when the value of other column is changed.So I think th...
I need some clarity here. In my instance currently "XYZ" azure application load balancer is getting discovered using API based discovery. Related is present in Cloud Load Balancer and Cloud IP Address Class. But in service map i am getting error like...
Hi All,Currently we are trying to gathering information about how to proceed with predictive AIOPs incase the target state design is aligned to AMA, where we will use Azure monitor metrics, log analytics in ServiceNow.So if someone has implemented th...
Hello, I'm facing a problem with a MID server.When we launch a job RESTapi Qualys knowledge, the MID service is rebooting in loop with this errorjava.lang.OutOfMemoryError: Java heap space I saw on qualys documentation that we should avoid to put a ...
HI,For a same type of CI, I am obtaining some tiems the following error message:Reason for link failure: Several matching CIs were found when searching for CIs of type: cmdb_ci_vcenter_datastore with the query: "sys_class_name=cmdb_ci_vcenter_datasto...
Hi All,We tried to implement the external credential store with validate our password from Wallix Bastion Host.Below my steps:1. Configure credential in SN with flag "External Credential Store"2. Uploaded the JAR file in SN3. Verify if from MID serve...
One of our discovery jobs keeps hanging when trying to update the cmdb_ci_config_file_tracked_relations table. I've tried looking for any information that I can related to this table but can't find anything. I've even tried pulling the table up in ...
We are starting to service map weblogic applications that run from linux host clusters. Each physical cluster has multiple weblogic domains that run multiple applications. Since these clusters are shared resources, our service maps are picking up da...
Hello,Currently our organization is attempting to configure and setup the Oracle Options part of discovery based on the provided documentation found below. Looking to see if anyone has successfully set this up so far and what their hurdles were. The ...
Hi Experts, We are working on an AWS cloud billing data job, and we did OOB configuration but receiving below error: Error occurred while running the script - "AWSCostAndUsageReportProcessor" Detail:Processing failed with error: AWSCSVRecordProce...
