Hi,I am planning some MID servers and looking at the pre-reqs. I understand that the Windows service account cannot be a local system or an administrator level account. This is documented here: Install a MID Server on Windows (Vancouver) Procedure -...
We did a discovery for CIs in a particular network. In IP Switch, there is an IP Connection::IP Connection to Servers as shown in the picture (in dependency map). I've checked the patterns for the network switch, and the servers involved but I couldn...
Hi,One of our customers already has ServiceNOW with fully fledged ITOM operator licenses used for Discovery, Event Management etc. They also have the ITSM suite, Asset and CSM. A fairly robust CMDB is also in the equation. However, we have caught win...
We have a special scenario where an alert is changing state (Open->Closed->Re-open->Closed-Re-open etc....) fairly often. The alert has been assigned to an incident, and the "Acknowledged" field in the alert is set to "True" when we change the state ...
I tried to install a MID Server on Linux in reference to https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html. I confirmed that the installation was completed correctly, but no re...
Application and Software in CMDB
Hi guys, I am working on Normal Discovery and I need to discover F5 LB/WAF devices. I have the SNMP Community credentials and Basic Authentication properly configured, validates and tested in ServiceNow. I was given a specific IP to discover and the ...
Hi all,I have a question on the CI deletion strategy for pattern discovery. Discovery has registered MSFT SQL Instances as absent. We want discovery to change this in Retired.The document CI deletion strategy for pattern discovery describes that you...
Hello All! My question is: If I search for an IT device (e.g. Notebook) in the assets. On the Configuration Item page of the device I see all the datas about it (Network Data...). Is there an option to force the discovery here? Sometimes it happens t...
Hi All,I need to create a scheduled job for a task to generate on the first Friday of each month. I have seen similar question but I have one problem - I cannot specify the name of the day when the job will be running, only day numbers are available....
Is there any way to use GlideDateTime when using the Event API in a Listener Transform Script. I am trying to set the time_of_event field on an event using GlideDateTime but the script fails.
We are starting to move further into Hardware Asset Management (implementing HAM Pro), but we have always struggled with the process of computer endpoint life cycle management. <The long story>In the past (before I was part of the team) the 'hands on...
The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Hi All,I want to discover MySQL catalogs for windows and Unix machines. I want to request applicative credential to the MYSQL DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the appl...
