IVR Integration
Hi All,Anyone has done the Integration of IVR with servicenow? Please suggest the steps we have to follow to do integration successfully.Any help will be very helpful for me.Regards,hemanth.
Forum Posts
Resolved! Exclude IP Address from Discovery in Reconciliation Rules
BackgroundWe're setting up Discovery for a customer and looking through the Reconciliation Rules for Servers and the extending classes. For the moment before we can start running Discovery on a broad range of IPs we need to keep some fields before we...
Service Mapping of Cloud Services
Hi, I'm implementing Service Mapping of services which are hosted on AWS cloud, so is there any specific pre-requisites for this kind of Service Mapping? I looked through the ServiceNow doc there is an article regarding Service Mapping of cloud servi...
Description and Comments field is bringing Null value after discovery
Hello Everyone,I'm running a discovery schedule which is bringing certificates data. But the 'description' and 'comments' fields are bringing Null value and some data after alternate discovery. I want to stop this behavior and want discovery to stop ...
Resolved! ServiceMapping Connection
Team,We are doing service Mapping for some of applications. Its entry point-based ServiceMapping. We observed that sometimes when there is LB-Web-DB connections, it shows LB to Web Server Communication automatically (As web server is part of LB pool)...
How to discover Azure SSO certificates
We're setting up certificate discovery and have had no issues with our external CA however we're wondering how do we load in our SSO certificates that are stored in Azure? Many applications have their own certificates that have expiry dates and are ...
event managemnt
Hi All, I am working on the Priority Change of the Incident:1- When the Description Contains CPU and the Threshold ranges from 85% - 95% the priority of Incident should be "P3"2- When the Description Contains CPU and the Threshold ranges above 95% ...
Traffic based Service mapping not enabling
Traffic based Service mapping not enabling 1. Installed the Plugin "Service mapping"2. Enabled the following propertiessa.traffic_based_discovery.activesa_ml.connection_suggestions.activeglide.discovery.enable_adme 3. We ran the discovery on the Appl...
When discoverying VIP for Windows SQL database name is populated as SQL Virtual IP (name of VIP)
We have been asked to make sure that what we have in CMDB for our Virtual IP addresses used for a clustered Microsoft SQL server matches what has been entered into the monitoring tool. Current it is coming through with nameSQL IP Address 1 (name of ...
Servicenow as SP , Salesforce as Identity Provider
Hello I am doing a personal learning project. I am trying use salesforce as the Identity Provider and Servicenow as the service provider. In Servicenow - SSO - Identity Providers, I entered the salesforce identity UR https://****.my.salesforce.com...
Has anyone worked on ATF for ITOM (Discovery and CMP), Please share the possible test cases that can be created for ITOM with ATF
Looking for the possible test cases that can be created for ITOM (Discovery and CMP) with ATF. Any help would be highly Appreciated!!
CMDB Data Management Task
Hi, On scheduled basis we are getting this CMDB Task, and it is getting assigned to System Admin I want to know, how can I change it to me? Note:1. I did try to change it in 'Dependent CI Deletion Policy'. but it is still going to System Admin2. We...
Resolved! For every 30 reopen count in incidents create a new problem ticket
As reopen count of incidents are increasing again and again and i need to create a problem ticket for every 30 reopen incident, that is the reopen count reaches 30 it create one problem ticket. When the same event comes again then the new event creat...
Resolved! Mid server down due to heart beat failed?
Does anyone have document how to fix heart beat failure issue in mid server
Event management rule
Hi,I have created an event rule in which fetch the value from the resource field of event using regex and give the name, that name is visible in event rule in additional information field of Transform and compose but not in the alert form , What shou...
