Hi,I have run quick discovery and the devices are discovered but it failed to create relation ship(IP Switch -- IP routers relation ship). I checked discovery Pattern log , all steps are executed with no errors.I have checked both patters (Network Ro...
Hi Community I have a challenge to discover devices over VLANs in remote locations where the subnets/VLANs aren't routed and are using the same addresses (192.168.1.0/24). How can we discover devices over those VLANs?The Network team proposes connect...
I'm trying to create a Bar chart that breaks down the incidents submitted by month. It seems as if the only way to get the breakdown by month is to set the type to Calendar. Of course that isn't a bar chart. It just puts the collected incidents on a ...
https://docs.servicenow.com/bundle/geneva-it-operations-management/page/product/discovery/concept/c_DiscoveryCommunications.html The above article is old (Geneva) but states... “The MID Server communicates securely on port 443 to the instance and req...
Hello Community. I've created a event rule to filter incoming events and generate an alert when threshold is surpassed. This is working as expected, however a desire funcionality is that, if we receive a clear event (Event with clear status), created...
Hi , If any CI is broken and not discovered more than 30 days for that CI is SN will create auto Incident to respective CI support group?Is anyone worked on most recent discovery broke cis and for those auto incident creation from SN it self? If yes...
Hi Guys, I have a Request for Approval to Contribute as a Thought Leader in the Article of ServiceNow Community. But I did get any reply to my email still, I am waiting for their response. I have mailed "community@servicenow.com" <community@serviceno...
Hi,I am planning some MID servers and looking at the pre-reqs. I understand that the Windows service account cannot be a local system or an administrator level account. This is documented here: Install a MID Server on Windows (Vancouver) Procedure -...
We did a discovery for CIs in a particular network. In IP Switch, there is an IP Connection::IP Connection to Servers as shown in the picture (in dependency map). I've checked the patterns for the network switch, and the servers involved but I couldn...
Hi,One of our customers already has ServiceNOW with fully fledged ITOM operator licenses used for Discovery, Event Management etc. They also have the ITSM suite, Asset and CSM. A fairly robust CMDB is also in the equation. However, we have caught win...
We have a special scenario where an alert is changing state (Open->Closed->Re-open->Closed-Re-open etc....) fairly often. The alert has been assigned to an incident, and the "Acknowledged" field in the alert is set to "True" when we change the state ...
I tried to install a MID Server on Linux in reference to https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html. I confirmed that the installation was completed correctly, but no re...
Application and Software in CMDB
Hi guys, I am working on Normal Discovery and I need to discover F5 LB/WAF devices. I have the SNMP Community credentials and Basic Authentication properly configured, validates and tested in ServiceNow. I was given a specific IP to discover and the ...
Hello All! My question is: If I search for an IT device (e.g. Notebook) in the assets. On the Configuration Item page of the device I see all the datas about it (Network Data...). Is there an option to force the discovery here? Sometimes it happens t...
