HelloBased on a subscription, I would like to update the discovered CI for that subscription with a value from the subscription record, to be added to each discovered CI’s. Is that possible? Thanks in advance!
Hello all, I am trying to create a Business Rule to change the domain of an event. But the Business Rule is not getting applied on the Event table. Can anyone please let me know if we can apply the Business Rule on Event table or are there any restri...
We have a lot of shared infrastructure in our company. I have updated the connection section of the MSSql DB On Windows pattern to look for specific DBs however, since many of our SQL Server Instances are shared, the Service Map will display all of t...
I'm trying to create an Event Rule where I should bind to the related Database CI.The problem is that these CIs have a dynamic name, built up by:<database>@<instance>@<host>, example myProdDatabase@myInstance01@myHost01 .I have all the data in the ev...
Hi, How can I teach the AI in the ITOM Health module not to group certain alerts together?Currently, its grouping alerts together which have no relationship and should not be grouped. Thank you
Hi All, can someone help me with BR to update the case/inc custom field "u_ref_id" with alert message key.
I'm trying to create an Event Rule where I should bind to the related Database CI. The problem is that these CIs have a dynamic name, built up by:<database>@<instance>@<host>, example myProdDatabase@myInstance01@myHost01 . I have all the data in the ...
We were trying to run the BG script below to change the operational status of some computers to retired where discovery source is from SCCM and most recent discovery is before Aug 1 2022- var gr= new GlideRecord("cmdb_ci_computer");gr.addQuery('disco...
Hello fellow Dev, Could someone help me. I'm having a problem on discovering devices in our organization. At first we are able to discover the devices in our organization before we migrated to Azure AD. but now we couldn't discover the computers exce...
I have tried mapping one of our on-prem applications, however, it is not showing the network device dependencies on the service map. Is there an additional step that I should be doing?
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Hi, I just want to confirm whether or not archived CIs ("ar_" tables) count for licensing subscription counters? Thanks,
Hi All, We have changed the OOB IRE rule for Server table to look for Name + Serial Number combination. So if a server comes in with a matching Serial Number and Name IRE will update the existing records. In certain cases, Discovery couldn't fetch th...
Hello Team, I have configure the connector instance for azure bi-directional and also provideed the credentials as azure service principle. While doing test connector it is successful as below but in bi-directional section it is throwing an error as ...
Please see the screenshot. I am setting the first 2 and 3 characters in Prefix 1 and 2, respectively. However, the Message Key is being set as 'Host_Down_<<UNKNOWN>>-<<UNKNOWN>>' in the Alert. I am not sure what the issue is. I am triggering the Aler...
