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Has anyone had success discovering "Checkpoint" firewalls?

I am trying to discover Checkpoint firewall, but the Firewall classifier does not collect much data, missing Serial Number for example. Specifically this device: CheckPoint 23800https://www.checkpoint.com/downloads/products/23800-security-gateway-dat...

jimmillet by Mega Guru
  • 1683 Views
  • 3 replies
  • 2 helpfuls

Some SNMP Traps are not being received by ServiceNow

Hello Community, We are facing a problem in which we have been struggling for the past few weeks. Hope you can help us because this is having a critical impact on our instance. We have configured different SNMP Trap Collectors that are continuously s...

Lorenzo10 by Tera Contributor
  • 911 Views
  • 3 replies
  • 1 helpfuls

Service Graph Connector AWS

Hello Team,Recently I configured the Service Graph Connector for AWS [Version 1.5], I have observed the below Issue.Problem Statement:The Graph Connector for AWS fetches the data via IntegrationHUB ETL in which for server table [cmdb_ci_server] the d...

Bhushan Bagi by Mega Contributor
  • 1144 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to prevent asset records being created from virtual machine CIs?

Hi all. It appears that baseline ServiceNow configuration will create asset records [alm_asset] when new CI is created even if this CI applies to virtual machine. I'd like to better understand what are best practices to avid asset record insertion fo...

Valqe by Tera Expert
  • 5531 Views
  • 12 replies
  • 12 helpfuls

Resolved! MID Server TLS 1.1

I got following notification form ServiceNow: Beginning with the Now Platform® Utah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below.   TLS 1.2 and newer protocols will not be impacted, and no act...

TT3 by Kilo Guru
  • 3532 Views
  • 18 replies
  • 17 helpfuls

SNMP trap processing at Mid Server through a script

Hello,  We are attempting to use a MID server to process SNMP traps to the Event Management modules' em_event table, however it does not yet fully support automatic varbinds mapping to event fields. So, we had the idea to create a script that would a...

Lingesh2 by Tera Contributor
  • 797 Views
  • 3 replies
  • 0 helpfuls

Resolved! Error deleting record in table sys_attachment

We are processing delete record in sys_attachment table from application not global.We setting "can delete" to true and add ALC only delete records in sys_attachment with condition is table name = xx_ntt85_network_do_customize.In addition, We have cr...

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Le Son by Tera Contributor
  • 355 Views
  • 1 replies
  • 0 helpfuls

Discovery not updating name of computer CI

Having an issue where the CI name field isn't populating when it is deployed, however discovery is populating the Fully Qualified domain name field. Any tips on anything to look at?We did just implement a software module and another discovery source ...

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mickyspry by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

Resolved! Is there an API to GET the list of CMDB discovery sources?

I'm building an external integration to push inventory data to ServiceNow CMDB and I'd like to pull the list of discovery sources configured on my ServiceNow instance.They are the "Choices" for the cmdb_ci.discovery_source attribute (see screenshot).

fmaccioni by Tera Contributor
  • 988 Views
  • 3 replies
  • 3 helpfuls

Capture update set - List view

Hi guys, I would like to know if it is possible to capture developments in update set's LIST wise. For e.g.,This screen shot below shows my development in the dev environment.I want to capture update set in a way that this marked fields above reflect...

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