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Discovery Error - JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7

While discoverying Network devices, Getting the following error form network pattern. JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7Please assis...

sud1106 by Tera Contributor
  • 2652 Views
  • 9 replies
  • 1 helpfuls

How to check Hardcoded Url Instance

Hi, Can anyone suggest me how to find out hardcoded url of instance for example my client has changed his instance from abc.service-now.com to xyz.service-now.com now we want to replace all the places where url is used . Is there any way to find out ...

Resolved! What is the difference between REQ, RITM and tasks?

Hi there,  I am struggling with the difference between REQ records, RITM records and STASK records.  The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables....

gunishi by Tera Guru
  • 24480 Views
  • 9 replies
  • 19 helpfuls

VM instances and Hosts information

We have a requirement in cloud discovery. If the VM instances are switching between On and Off due to STOP status in AWS, how can we avoid creating the hosts for them. Currently, we saw that the VM instances are lesser in number than the hosts (broug...

Resolved! Azure CI Discovery Error - discovery range is empty

Hi Everyone, We currently having the discovery scheduled for discovering the Azure VMs and Servers. When the schedule is running, the VM schedule is getting executed successfully but the child schedule (one that is executed once the VM scheduled is c...

Scheduled Discovery getting canceled

Hi everyone Scheduled Discovery is getting canceled with error "Canceling discovery because max run time window has been exceeded".  We tried to increase the max run time of the schedule, but still the schedule goes up to that run time set & gets can...

Arathi B Raj by Mega Contributor
  • 1824 Views
  • 4 replies
  • 3 helpfuls

SSH User Certificate for Discovery

Hi All, We have been asked by our client to use SSH User Certificate to run Discovery on Linux machines.They have shared username, ssh paraphrase and ssh private key but no password.  Has anyone did that before?Any help or guidance would be highly ap...

Naushad1 by Tera Contributor
  • 960 Views
  • 4 replies
  • 3 helpfuls

Resolved! Linux Mid Server Issue

Current situation with linux installation of mid server, Servicenow instance is reachable from mid servertested via curl using proxy option like "curl -x Proxyserver:port Instanceurl" and getting  the same proxy server mentioned in config.xml , but g...

Resolved! Adding data to a workflow that is already processing

Here's the scenario: User submits a request through the service catalog, detailing a new company resource to be created. The resource will be manually created by team 1, and provides the results of that manual phase to team 2 where they execute a tas...

Elliott2 by Tera Expert
  • 580 Views
  • 3 replies
  • 0 helpfuls

Dsicovery : IP Switch and IP routers relation fail

Hi,I have run quick discovery and the devices are discovered but it failed to create relation ship(IP Switch -- IP routers relation ship). I checked discovery Pattern log , all steps are executed with no errors.I have checked both patters (Network Ro...

hreddy by Tera Expert
  • 1130 Views
  • 5 replies
  • 1 helpfuls