How to show the network devices in a service map?
I have tried mapping one of our on-prem applications, however, it is not showing the network device dependencies on the service map. Is there an additional step that I should be doing?
Forum Posts
Issue with Service Graph Connector for AWS in ServiceNow
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Resolved! Does archived CIs count for licensing?
Hi, I just want to confirm whether or not archived CIs ("ar_" tables) count for licensing subscription counters? Thanks,
How can we prevent Duplicate CI for Name+Serial Number IRE combination
Hi All, We have changed the OOB IRE rule for Server table to look for Name + Serial Number combination. So if a server comes in with a matching Serial Number and Name IRE will update the existing records. In certain cases, Discovery couldn't fetch th...
JEA Discovery issue in ServiceNow
Hi All, We are trying to use JEA approach for discovering windows servers. We have configured instance and endpoint as instructed in the document, however we are still facing below error. Document reference: https://support.servicenow.com/kb?id=kb_ar...
Event not associated with Alert (random)
So - I'm seeing that some Closing Events will not related to an Alert despite there being an alert created for New Events. When I go to reprocess the Event often times I find that the alert is already closed, because another New/Closing set of events...
Build Query with Non-CMDB Table-
Did you create a new Configuration Item query using the CMDB Query Builder?Did you add Incidents from the Non-CMDB Tables tab? Did you connect them to each other? Did you set up filters on each that match the instructions?Did you save and run the que...
How to exclude Servers from Intune integration?
Hi, I think this is more an Intune question, but this is what I'm facing.We have an integration that complement ServiceNow Discovery for Server CIs and also, we have an SG-Intune integration for End-User Devices. What I'm looking for is a way to exc...
Data policy for discovery
Hi guys, I need to prevent a specific field from being updated with discovery, can I do this with a data policy (fields read-only)?
Discovery creating records in the company table with incorrect names
Hello, We have remarked for some discovered CIs (Softwares) that they are linked to newly-created manufacturers with incorrect names.More precisely, Discovery is creating new records in the company table with the "manufacturer" field set to true and...
Configure Ad hoc Approvals
How to add adhoc approvals for OOB Change Request and also How approvals are generated when I click on request approval UI Action?
How can I sys_id of configuration item in a report using task_ci table as a source
I have used task_ci table as a source table to create a report.Now I need sys id of Business application(CI) to be reflected in my report.I have tried adding sys_id to list elements of Business application table using system UI. But when i tried doin...
Resolved! Change Request - Actual Start Date Alteration
Hi Everyone, I have created a script to not allow the Actual Start Date for a Change Request to be populated before the approval date. The script below does that but also doesn’t allow for the Actual Start Date to be the same day as the approval date...
Mid server name showing in acc.yml config file instead of mid server IP address.
Hi All, I am installing the ACC in a windows machine using the single line command. I have given two mid servers url in the command.Command - msiexec /i <msi_file_path> /quiet /qn /norestart ACC_API_KEY=*********** ACC_MID="wss://10.10.10.1:8080/ws/e...
Viptela (Cisco) Routers can not have serial number found by discovery
When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. We know they exist but is there a specific Serial number "type" we should use in the probe? Or has anyone figured out how to have them automatica...