We are starting to move further into Hardware Asset Management (implementing HAM Pro), but we have always struggled with the process of computer endpoint life cycle management. <The long story>In the past (before I was part of the team) the 'hands on...
The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Hi All,I want to discover MySQL catalogs for windows and Unix machines. I want to request applicative credential to the MYSQL DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the appl...
Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
Hello,Can anyone look at the script below in the business rule, and how can I modify it to get different values or look for either values, from the running key process parameters field, from the two examples I provided. and parse the value(S) MSSQL15...
When we create a change request there is a Maintenance Rule ("CI in change window") which sets the CI in maintenance, and the CI shows up in the em_impact_maint_ci table. Any alerts from that CI will have the "Maintenance" flag set to true. Often whe...
Hi All, I have 2 Discovery schedules created with respective locations.Schedule - LocationHDL - HydDDL - Dlh Now, I have IP address 'X' is part of HDL schedule. When my discovery schedules are running. Location field on my CI with...
Hello, I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB. When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.Fl...
Hi, How do I use JSON parser step in flow designer along with 'REST' response saved as attachment ? So I am making a Get REST call and saving the JSON response as a .txt attachment in servicenow. I'd like to use JSON parser step after this to parse r...
Hi guys,We have historic services set up in our Prod environment, that are actively used in tickets (ie incidents). For this example, we will use ServiceNowWe are moving towards a cloud tag based service mapping approach, some of these services conta...
Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...
Hi, We are facing in issue in our ServiceNow instance that all the XEN servers have been classified as Hyper-V servers. In actual the class should be XEN server. Please provide us troubleshooting steps to so that servers classified correctly in Servi...
We have a newer CMDB and the Server Support & DBAs teams are starting to use our ServiceNow instance. Does SN have a Workspace for Server Support & DBAs teams? They can see the Operational Workspace, but that is for tickets only. We want them to have...
