Hi, Hope you all doing good. Could you please let me know if it is possible to do Service Mapping for SaaS or PaaS applications? 1) Need inputs if infra/app services are managed by client 2) Need inputs if infra/app services are managed by 3rd party ...
Hello All, I need some inputs on below usecase. The alerts are being marked as Maintenance = true when there is any change scheudled for the CI and hence as the rule is active "CI in Change Window" hence that specific alert is not proceeding for inci...
Hi, I am unable to discover the CIs via Discovery schedules. It is giving me an error" Active couldn't classify, No WMI connection", however when I am running the same CI via Quick discovery, it is working fine. Please suggest.
When ServiceNow Discovers Azure, how does Discovery determine the correct ServiceNow CI Type to create? That is, when ServiceNow Discovers an Azure object of type "virtualMachines", Discovery creates a CI of CI Type "cmdb_ci_vm_instance". Some types ...
Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Hello all can anyone help me how to send a email notification when the mid server goes to down. Thanks Piyush
Hello All, Created an extension for Alcatel routers as the OOB network router pattern was unable to retrieve serial number and relations. Upon debugging the extension created, getting the following error as Scalar variable type. Also tried variable t...
For Azure discovery , we can use cloud discovery in Servicenow But there is another option for Service Graph connector for azure Is there any difference scenario to be use for cloud vs service graph connector for azure ? or its our wish to be choose...
I am running a Certificates discovery on an in-house MS CA root cert server. I used template_list of 'all' in the pattern "MicroSoft CA - Certificate Management".It discovers about 700 certificates. The client insists that the server has issued over ...
There now seems to be two out-of-the-box MS SQL Database classes in the CMDB. The original was cmdb_ci_db_mssql_catalog which extends the cmdb_ci_db_catalog table. If I recall correctly, I think MS SQL discovery used to put MS SQL Databases in this t...
Hi Everyone, We have a request to add new Servers to ServiceNow. When i run discovery, there is an error in ECC queue called -Adding Target to blacklist. No valid Credential found for target types [SSH Password, SSH Private key]. Could you please let...
How does service mapping add Software model information to the Technology Lifecycle dashboard? I can't find the connection between a software model and a CMDB CI. CI's are related to software installed records not software models. How are software...
Getting allow_unsupported_shells error while running linux discovery , Is there is any way drill which shell it is not supporting ? Also do we need to add property"allow_unsupported_shells" for each and every linux probe ? thanks in advance
I have a simple requirement to simply create a catalog item which allows for resource groups to be created in Azure. I can create a suitable template and build the catalog item, however the problem comes with the default fields that ServiceNow adds....
HelloBased on a subscription, I would like to update the discovered CI for that subscription with a value from the subscription record, to be added to each discovered CI’s. Is that possible? Thanks in advance!